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	February Newsletter

5 Proven Omni-Channel engagement strategies to increase the loyalty of your customers

While it’s true that the rise of online shopping is increasing competition and helping independent shops compete on a level playing field, it’s also providing fantastic opportunities for those able to improve omni-channel engagement.

Here are 5 strategies to engage your shoppers and keep them coming back for more by making the most of the omni-channel tools at your disposal.

Use connected apps
Stay consistent
Make local information available
Make it personal
Focus on customer service

Content

Omni Channel strategies Whitepaper

The Future of Technology

Webinar | Introduction to Dynamic Communities

HSO Consumer Retail Survey Results

ERP belongs to the cloud

	The Future of Tech

	Webinar \| Introduction to Dynamic Communities

Today we're hosting the ‘Future of Technology in Manufacturing’ event in Manchester helping organisations find out how they can embrace the power of Digital Transformation.

Dynamic Communities is a business management organisation that develops and supports technology-centric user groups - providing necessary resources and business operations such as staff, systems and event production.

Darrell Monk, Director of Community Development EMEA, will introduce the many benefits of becoming part of the user group network.

AXUG & CRMUG - 28th Feb 11-11.30am.

	HSO Consumer Retail Survey Results

ERP belongs to the cloud

The direction of retail continues to journey along the path of omni-channel engagement, high customisation and increasing consumer loyalty.

By conducting the survey, we obtained knowledge on what consumers want from retailers, what channels they prefer and how they react to highly personalised communications.

Although on-premises remains a strong option, the rise of cloud-based alternatives through solutions like Dynamics 365 have quickly become a preferred choice.

@HSO_UK | +44 (0) 20 3128 7767 | talk to us | www.hso.com

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