Where Are the Seams in Your School's Experience?

Yesterday, I found myself thumbing through a book I finished in December called User Friendly: How the Rules of Design are Changing the Way we Live, Work, and Play. I landed on a passage I underlined where author Cliff Kuang discusses the challenges of creating consistent, coherent user experiences in organizations:

"The dilemma lies in somehow convincing thousands of people to work in concert on the tiniest details so that the seams never show, and getting those details to reflect a unified experience. And yet their seams show nonetheless... The seams these companies are striving to hide away still persist, because they reflect how these companies themselves are built: the groups inside fighting for control, and the people inside those groups who may or may not understand how a thousand tiny trade-offs, all of them reasonable enough, might chip away at an experience until it's dust."

It's an elegant metaphor. Kuang's example is about a company, but his observation applies to schools just as well.

Where are the seams in your school's experience? Consider the perspectives of current students and prospective students. How might you make their experiences more seamless?

Best,

Phil Holcombe
Design Director at Form & Faculty

Form & Faculty fulfills your brand promise by designing synchronous communications, instruction, and space. ​

Thinking About Seamless Experiences for Families?