Hi there,

As the Covid-forced business shutdown moves into week two, the economic costs are adding up. While Covid is, first and foremost, a health emergency, the economic ramifications of the virus are likely to remain with us for much, much longer.

At a time when key sectors of tourism and hospitality have no option but to mothball or close doors, it’s important that other sectors that can work entirely safely be allowed to.

Over in New Zealand, where a more comprehensive lockdown is in place, government attempts to list specific 'essential' products and outlets is fraught with issues, and a nonsense alongside international outlets still able to supply to NZ consumers. It should be defining safe practices and letting business and staff self-regulate their own safety, and do so urgently.

In other news:

Contact centres flock to the cloud
Pandemic injects rocket into telehealth initiatives
DTA’s plans to make myGov the Netflix of government portals
Lessons learned for post Covid-19 business
The tools you need for isolation work and play

We also check out the time savings and business benefits which Husqvarna has seen on the through automation of its order management.

Don't forget to put your clocks back.

Heather Wright
Editor
editor@istart.com.au

iStart remains committed to delivering our news and editorial services covering the crisis during these difficult times.

We empathise with those in affected sectors. We will be doing our bit to encourage the tech and business community to keep operating effectively and get everyone safely through.

STOP THE SPREAD!

RETAIL

Aussie online retailers capitalise on Kiwi lockdown

It’s not a level playing field – it’s El Capitan…

NZ’s government has fallen into the trap of trying to decide what products citizens need rather than keeping the focus on safety, when it comes to business and Covid-19.

The govt is picking winners in terms of the products they think people need, & who is able to provide them.

[Read more]

WFH CONTACT CENTRES

Companies dial up virtual contact centres

But there are challenges to navigate first...

If you’ve made a call to a contact centre in the past week, chances are good you’ve noticed there’s a difference in those calls.

“Many agents may never return to the bricks-and-mortar centre… and that’s not a bad thing.”

[Read more]

HEALTHCARE

Telemedicine tech options and the challenges faced

We have the technology, but do we have the will – and funding – to bring telehealth into the mainstream?…

As the Covid-19 emergency continues, the race is on to stop its spread, prevent doctors being inundated and find ways to deal with sudden demands on the medical sector.

“The Covid-19 pandemic is an opportunity to demonstrate to health care officials that technology can facilitate sustainable healthcare.”

[Read more]

MYGOV

DTA reveals its three ‘horizons’ for MyGov platform

MyGov, gov headache…

The Digital Transformation Agency has revealed its three ‘Horizon’ releases for its MyGov platform.

“This will operate on a ‘Netflix’ model.”

[Read more]

POST COVID19

Preparing for business after Covid

The tech to experiment with now to hit the ground running, post-Covid…

As Covid and lockdowns bite deep, companies are refocusing on business resiliency plans to help them emerge from this pandemic intact and able to hit the ground running.

“Covid-19 is hyper-accelerating decision making.”

[Read more]

COVID ISOLATION

Equipping for isolation

Software, apps and equipment to get you through…

Business app downloads are soaring as Covid lockdowns crank up around the world.

Covid-19 has only accelerated a mass trend that was already underway.

[Read more]

AUTOMATION

Reducing order processing time by 75 percent through automation

Global leading producer of power products and innovative solutions needed some smarts…

Husqvarna, a global leading producer of outdoor power products, was looking to optimise its order management process.

We are able to process orders in any format, giving us the visibility to fulfil all orders in a timely and correct manner.

[Read more]

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