News, views and analysis from AU’s tech sector
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Hi there,
My older sister – some 23cm shorter than me – always liked to tell me that good things came in small packages. Apparently, the Australian Taxation Office has come to a similar conclusion – at least on the IT outsourcing front.
The new approach is in line with the Government’s IT procurement policy and will see the ATO splitting its four big IT contracts into smaller, tighter bundles, and offers potential for smaller local providers to get a foot in the door.
It been a while coming after a blowout in outsourcing costs and high profile outages that left the agency with a lot of ground to recover confidence.
Having largely achieved that during this tax season, will the change bring service improvements, or procurement hell?
In other news this week:
- A/NZ policy leaders are burying their heads over the future of work
- Chemist Warehouse deploys AI tool to direct merchandising
- Marriott breach adds more imperative to A/NZ notification settings
- Yes Virginia, AI really is the CX Santa. AI proving its worth
And winery, accommodation and venue operation Marnong Estate explains how they gained organisational oversight, eliminated double handling of data and reduced complexity thanks to MYOB Advanced.
Happy reading,
Heather Wright
Editor
editor@istart.com.au
ATO shakes-up outsourcing
Betting on smaller being better...
The ATO has announced a radical shake-up of outsourcing processes that will see them split IT contracts into smaller, more targeted bundles.
“The move to smaller contracts will most likely see deals with a smaller scope of services.”
Future of work: A/NZ leaders starkly unprepared
Oceania leaders see less disruption ahead than other APAC countries...
The latest APAC State of the Region report suggests tech-driven workforce disruption is already upon us – but we’re still ‘starkly unprepared’ to deal with the consequences.
“The region’s preparedness to deal with the … possible disruption coming from new technologies is sobering.”
Insite AI adds silicon smarts to retail
Kiwi can-do to save retailers big bucks...
Like many a jaded biz tech follower, you’d be forgiven for admitting to suffering from AI fatigue.
“Tests showed using AI to fine-tune supply chain management by one percent delivered an impressive seven to ten figure increase on revenue.”
[Read more]
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Marriott breach highlights local issues
Notification thresholds, fatigue raise questions…
Marriott’s data breach has again thrown the spotlight on data protection, with a survey also showing the impact of mandatory breach reporting on Aussie companies.
“If you have a breach affecting both Australian and NZ customers, there is potentially a different assessment about notification in each country.”
Humans + bots a CX winner says MIT report
Tangible results being seen as customer ‘intimacy’ drives A/NZ AI adoption…
We’ve long heard about why we should deploy AI, but a new report reveals the tangible benefits to be had – at least in the customer experience space.
“Increasingly the value comes back to the role AI plays in the connection between customers and brand relationships.”
Marnong Estate’s complex business wrapped in single solution
With even more facilities planned, the business needed MYOB Advanced to simplify their ever-growing complexity...
Marnong Estate, named after the aboriginal yam daisy, initially intended to create a legacy asset for the community to come together, where families can gather.
“It allows each entity to be individually managed, but it all comes through in the overarching view.”
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