CODE is built by and for the industry, and we aim to support and promote it - choosing to celebrate achievements and progress rather than focus on the negatives. However, we cannot ignore the issue around the racist and offensive comments made by a restaurant employee recently on social media, which has caused a huge fallout. It relates to a London restaurant, but the repercussions affect the whole hospitality industry.
Not only did the posts cause personal distress and anger among those working in restaurants, but it also brings the entire industry into disrepute at a time when it needs a positive and inclusive reputation more than ever. Employers have a responsibility to tutor their teams to use social media with care, and also to act swiftly and decisively if they become aware of intolerant or offensive behaviour or language in their workplace. Employees must behave responsibly - and equally be able to work in a safe environment.
These sort of incidents – which we hope some positives can come from – is partly why we’ve launched our Happiness in Hospitality survey. There’s still some time to take part in it by clicking here.