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WELCOME TO THE JUNE 2012 NEWSLETTER!
In this issue:
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Note taking during user testing
Hua, one of our UX consultants talks about her experience of note taking during user testing sessions and how the other consultants at Webcredible get the best from their notes.
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Our other blog posts include:
Industry Insider - Digital Strategy |
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With the growth in digital and the huge expansion of digital touch-points and interactions, increasingly the user experience is being eroded through ill thought and disjointed digital propositions.
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To differentiate in this environment it has become incredibly important to consider your digital strategy form your customers perspective. Having a joined up, coherent digital strategy across channels is key to success.
In this Video our CEO, Trenton Moss, talks about customer led digital strategy, describing what you can do to improve and who is doing it well.
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The Webcredible Customer experience forum (#CXForum) is proving incredibly popular.
With a mixture of UX workshops and an enviable list of speakers from brands like Orange, Dulux, and Macmillan Cancer Support it's an event not to miss!
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The brands already registered to attend include:
Citi Bank, House of Fraser, Legal & General, Compare The Market, News International, English-Heritage, Scope, HSBC, RSPCA, BSI, Informa, Sage Pay, Kuoni, St John Ambulance, and many more!
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Win Free CX Forum Tickets |
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Although it's filling up we are running a competition to give away two free tickets to the Customer Experience Forum. Simply follow these steps:
Step 1. Find an example of an exceptionally bad user experience, be it an app, website, product or service (images encouraged)
Step 2. Tweet @webcredible with your find, using the hashtag #uxfail
Step 3. You could win either a ticket to the CX Forum (worth £345), or a nice bottle of Champagne (for those not eligible for a ticket)
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We are excited to announce the arrival of two completely new user experience training courses, user experience fundamentals and visual web and interface design.
These new courses bolster our already comprehensive UX training stream to an impressive 10 courses run over 11 days.
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Next month we'll be taking a look the luxury market, summer events not to miss and giving you a low down of what went on at the CX Forum.
See you then!
 Gemma
Editor of Webcredible Monthly
Is there anything that you would really like to read or learn about? Follow us on Twitter and tweet us your questions with #webcredmore - then all you have to do is look out for it in our upcoming newsletters!
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Come and learn from industry experts! Our 18 courses are run across 5 training streams:
Our training courses are held every 2 weeks in London and are fantastic, highly interactive with small class sizes.
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