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January 2014

Ivey Business School
Where the world looks for business cases

IN THIS ISSUE:
Case concierge
Customize your coursepack and use your own content
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Featured case in Entrepreneurship, General Management/Strategy
Case concierge
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With competing demands both professionally and personally, we understand the challenges of finding new course content. That is why we work closely with thousands of educators worldwide to help assemble content that will revitalize the classroom and meet pedagogical objectives.

Simply email us your course outline and let our experienced staff find the case studies you need. Receive results in 2-3 business days. While our team does the work for you, you can use the additional time to focus on other priorities in your work or personal life.

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Email our case concierge if you need assistance with case selection. We are always happy to help!

Learn how to publish with Ivey Publishing
Customize your coursepack and use your own content

To enhance the variety of content available to educators, we are pleased to announce the addition of 400 cases from the Kellogg School of Management. With cases from all major disciplines this case series, along with all of our partner collections, complements the Ivey case catalogue and provides a vast assortment of material to build your coursepack. Furthermore, you can include your own content ... Ask us how!

Flexible distribution options

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Ivey content is available in both print and digital formats. Once purchased from iveycases.com, content can be instantly downloaded and viewed on any device with PDF-reading capabilities such as a laptop, tablet or smartphone. 

 

Ivey content available from iTunes
A selection of cases can also be purchased on iTunes as e-pub files for use on an iPad and other compatible devices. This type of file gives the reader the ability to highlight and make notes directly on the document without violating copyright. 

 

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Once you've installed the Send to Kindle application, you may also download a digital Ivey file directly onto your Kindle and free reading apps on your iPhone, iPad, iPod Touch and Android. Visit the Kindle website for further instructions.

 

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Login to create your own custom resource that can be downloaded instantly from the Ivey Publishing website. View the instructional videos or email for assistance.

Featured case in Entrepreneurship, General Management/Strategy

India Post
Arpita Agnihotri, Saurabh Bhattacharya

 

The advent of the world wide web and the entry of private players in India’s post-liberalization era resulted in India Post losing a substantial volume of its business to e-mails, faxes, short-message services and private-courier-service providers. Additionally, government policies regarding India Post had long remained unchanged. As a consequence, India Post was caught up in a vicious cycle of decreasing mail traffic, low levels of technology investment, poor financial performance and poor customer service. Critics also raised questions regarding India Post’s lack of market orientation. Nevertheless, India Post responded by taking advantage of its huge distribution network, pursuing related diversification and modernizing its facilities. Despite these efforts, undertaken between 2005 and 2012, India Post was unable to report any profits, although the efforts generated revenue growth. Among all the services that the postal department provided, only postal insurance generated significant profits. It was from this perspective that India Post’s management wondered whether it should follow the example of countries like Germany and the Netherlands, where the postal services had been privatized, or whether it should wait for the 2005-2012 initiatives to generate profits for India Post in the coming years.

 

Learning Objective:

This case is designed for an advanced MBA business strategy course. It is meant for postgraduate students of management and is primarily intended to highlight the turnaround-management concept and various issues related to turnaround strategy. It also shows how a poorly performing firm can leverage its strengths to exploit opportunities and do away with threats, thereby improving performance. This component is covered with the help of the TOWS (Threats, Opportunities, Weaknesses and Strengths) matrix. In addition, the case explains the industry structure of postal services using Porter’s five forces model. Finally, the case could be used to discuss issues related to privatization, especially in emerging markets.

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Visit New Cases to review more products available in Entrepreneurship, General Management/Strategy & International.

Character & Candour

Ivey author General (Ret.) Rick Hillier and Dragon's Den Arlene Dickinson spoke at the Ivey Leadership Conference recently about leadership, character and candour. Read Professor Mary Crossan's full interview with General Hiller to learn how he uses candour to inspire collaboration.

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Ivey Business Journal reprints

Ivey Business Journal is published six times per year. Each issue is themed to focus on a different facet of management.

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Teaching tools

If teaching with cases is new to you or, if you are looking for a way to improve your current methodology, Ivey Publishing offers a variety of tips and tools to get you started.

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We have matched Ivey cases to hundreds of textbooks in a variety of business disciplines. Check out this popular resource to find Ivey cases to supplement your textbook.

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Ivey Publishing selectively accepts cases and teaching notes for publication from authors outside of Ivey. Email our Product Team for more information.

Why Ivey Publishing

A leading producer of business cases, Ivey Publishing markets and distributes over 3,800 active products from the Ivey case collection which includes technical notes, videos and reprints from the Ivey Business Journal in all major business disciplines, to educators worldwide.

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