How to reduce incidents and boost performance with a culture assessment
“Too many good people don’t really understand what goes on in their business. They fail to get beneath the surface to find out what staff really think.” - Claire Mann, Operations & Safety Director of Arriva Trains Wales
There’s a rich, untapped resource in every organisation with the power to both reduce incidents and unleash world-class performance. But not every company has the courage to engage frankly with staff, and learn valuable insight on how to keep people safe and productive.
Arriva Trains Wales are an exception. Instead of a strict, top-down approach to an increasing incident rate, they bravely examined what really affects people’s performance on the ground with a culture assessment. As Martyn Howells, their Occupational Safety Development Manager describes:
“Before we could fix anything, we needed to know where we stood and what staff really think.”
In the full article, find out:
- The best way to engage your staff on safety
- How to prepare for what a culture assessment reveals
- The positive effects it has on your organisation
Read the Arriva Trains Wales article on our blog »
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