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by James F. Gardner, PhD
CQL President and CEO
Since the introduction of the Personal Outcome Measures ® in 1993, CQL has continuously examined the relationship among the outcome items and variables that influence personal quality of life attainment such as natural and family supports, community and organizational systems, and services that are individually defined, designed, and delivered.
The focus on personal quality of life and person centered supports means that (1) no two people will define their quality of life outcomes in the same manner and that (2) the supports that facilitate outcomes will vary from person to person. A support that works for one person may be an impediment or even imposition for another person.
This real individualization is a challenge and a priority for provider organizations attempting to alter their business models and meet the rising demands of self-advocates, consumer/survivors and their colleagues and families. Our dilemma, and the emerging priority is to control cost yet maintain quality.
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