Someone from my group can't come anymore. Can I give their ticket to someone else?
Yes! Simply contact ticketing@midsumma.org.au with the
updated names and contact details of your tickets and we will make these changes on your behalf.
I'm bringing a child/photographer/my partner, do they need a ticket?
According to Victorian Government guidelines anyone over 12 months of age is required to have a ticket. Your allocation of marchers must include any person who will be onsite at Ian Johnson Oval, Fitzroy St, or at Catani Gardens during the event.
I'm having trouble booking all the tickets and supplying the details into the ticketing system before the basket times out. Any advice?
You are able to book up to 30 tickets per transaction. If you are having issues completing the process before your basket "times out", perhaps try booking a smaller number of tickets per transaction (i.e. 3 transactions with 10 tickets per transaction).
Do I need to book the tickets for my whole group? Or do they book their own tickets?
Either option is suitable. If you are booking on behalf of your entire group you will need to have all of their contact details before you begin booking the tickets. If you instead choose to distribute the ticketing link and the promo code to your group's members then it will make the process easier for you but you might have issues if your members book the incorrect number of tickets (taking places away from other members of your group).
I don't think I'll be able to get all the information together in order to book the tickets in time. What can I do?
It is important that you get your tickets booked before the promo codes expire on midnight Friday 14 May. If you are unable to do so, please book the number of tickets you will require in placeholder names (this could be your own name - i.e. book 25 tickets under the name Matt Hirst).
Once you've done this, you can email ticketing@midsumma.org.au with the updated names and contact details of your tickets and we will make these changes on your behalf.
We have more than 30 people who would like to participate. Will there be any additional tickets made available?
Once the promo codes expire at midnight on Friday 14 May, Midsumma Festival will be assessing the number of unclaimed tickets.
There are some organisations who additional tickets will be offered to. After this has been administered, the remaining tickets will be released for any organisation to book additional tickets on a first come first serve basis. We want as many people to participate as possible and are doing our best to ensure the process is fair for all organisations.
I've booked my tickets. What next?
You can now distribute your tickets to your contingent. They will have the name of the ticketholder on the ticket. This will allow the members of your group to arrive on the day with the ticket ready to be scanned when they enter the gates.