Hi there,

Hands up anyone who doesn’t interact with their bank digitally these days. Digital seems such a logical move for banks, and true enough, across APAC consumers are increasingly embracing digital for financial services.

Combine that with the push to open banking across Australia and New Zealand and the scene is set for the rise of digital-only banks. The question is, are the incumbents ready for the challenge? According to Forrester the answer is no, with just 12 percent of international banks fully committed to digital transformation and investing in a digital first strategy.

In other news:

Moving from being a data ‘dabbler’ to an analytics ‘doer’
Business in the focus in resurgence of email scams
From concept to operational reality: The CX conundrum
PDTs in the future of work

We also take a look at how the ‘Age of Industry Transformation’ is driving a post-modern enterprise architecture and what it might mean for your technology stack and supply chain.

That discussion around the Age of Industry Transformation will continue on 28 August with a roundtable on the topic. Register to join us for the webinar.

Enjoy the read,

Heather Wright
Editor
editor@istart.com.au

FINTECH

Digital banking set to transform market downunder

Fintech alternatives are set to leave a mark locally – whether traditional banks transform or not…

As regulation rolls on, fintech startups launch at pace and Facebook enters the virtual currency game, it may be big banking’s moment of truth.

“Banks would do well to focus on balance sheet growth by, for example, using Open Banking to help acquire and manage customer relationships.”

[Read more]

BIG DATA

Driving an insight-driven organisation

Spreadsheets are dead, right? Think again…

Big data may be part of the common lexicon of business, but it remains an illusion for many companies according to Deloitte.

“Companies must leap from being perpetual data ‘dabblers’ to becoming true analytics ‘doers’.”

[Read more]

CYBER SECURITY

The great email scam renaissance

Email scams, ransomware and extortion – and enterprise is a prime target. What’s behind the resurgence of the internet’s most dangerous annoyance?…

Who would have thought email scamming would be such a growth industry in 2019?

“An increasing number of more sophisticated targeted attacks are using obfuscation, layering and bundling of malware to avoid detection.”

[Read more]

CUSTOMER EXPERIENCE

The rise of CX

We want it, but making it CX reality is harder than it looks...

Customer support, management and attraction is increasingly falling into the domain of IT teams leading to a boom in customer experience technology.

“Organisations are struggling to translate this conceptual understanding of CX into an operational reality.”

[Read more]

Adaptive Insights - Planning for Agility

AUTOMATION

The future of work: Dynamic, adaptive and home to personal data twins

It’s the future Jim, but not as we know it…

The future of work is here and now and requires businesses to take note pronto, rather than waiting until it clearly arrives at their doorstep, according to Forrester Research.

“Move too slow and risk acute competitive risk; move too fast and create operational complexity.”

[Read more]

INDUSTRIAL REVOLUTION

The enterprise goes postmodern

Advancing the Age of Industry Transformation calls for a fresh approach…

[Register for the Age of Transformation webinar
on 28 August]

As Industry 4.0 breaks all around us, businesses of every stripe are obliged to do better or watch competitors take over by delivering improved accessibility, convenience and service.

“Postmodern implies a willingness to co-exist… it’s a thin wrapper on those core services, into which other systems can easily be connected as and when required.”

[Read more]

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