Web version No Images? Click here Dear , The Digital Nations 2030 conference this week was an opportunity to see what Minister Clare Curran has in her digital store for the nation. She sees the UFB network – a major part of the previous Government’s contribution – as less a solution than an opportunity. Ensuring access to all is where her focus will be. In other news:
Education NZ – responsible for promoting New Zealand’s education sector to the world – was in something of an information overload. To enable staff to better do their jobs it implemented Intergen’s Cohesion solution to free up information, make people more efficient and eliminate the annoyance of constantly searching for needed files. Enjoy the read. Donovan Jackson Digital Nations 2030: Minister outlines crucial connectivity roleMinister Curran sees digital inclusion as top of the agenda… The Digital Nations 2030 international summit this week saw governmental and digital types in a conflab on what a future digital nation should look like. “We see digital technologies as the means to transform the way we deliver services to the public.” Baby X grows up (a bit)NatWest begins testing ‘digital human’, claims banking first… Our favourite electronic freakshow, Soul Machines’ ‘Baby X’ looks like it is growing up. “It could create another way for our customers to bank with us on top of the usual services we offer and answer questions round the clock.” It’s 2018 and we want online government engagementUnisys survey confirms what everyone suspects: online is the way to go… More people today prefer to engage with government agencies and departments online rather than on the phone or in person. “The New Zealand government aims to have 80 percent of transactions for the 20 most common public services available online by 2021.” Chatbots: friendly, frustrating and coming like it or notGartner says ‘virtual customer assistants’ are set to proliferate… Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020. “It should enrich the customer experience, help the customer throughout the interaction and process transactions.” Failure to complete digital transformation will cost plentyIntegration vendor identifies integration as a major contributing issue… Over three quarters of companies expect to see a negative impact on revenue in the next 12 months if they fail to complete digital transformation initiatives. “Digital transformation isn’t just a matter of buying new software and hoping it solves all problems." Unlocking the true value of organisational informationPowerful Cohesion platform helps promote New Zealand education on the global stage… Faced with a situation where organisational information was being stored here, there and everywhere, Education New Zealand (ENZ) recognised the security and operational limitations of unstructured data retention. “We really liked the idea of inter-agency collaboration and the ability for us to share workflows with other agencies.” This week's sponsor: Upcoming events: > Content marketing and automation summit | Mar 5-6 | Auckland iStart is proudly supported by these leading Latest Buyer's Guides ERP Buyer's Guide | CRM Buyer's Guide | HR/HCM Buyer's Guide | BI Buyer's Guide Privacy statement: We have sent this weekly eNewsletter to you at your e-mail address: [email address suppressed]. iStart will never share your e-mail address, but you may from time to time receive other event invitations or partner communications from us. You can opt out of these by managing your subscription preferences, where you can also update your e-mail address and other details. Find out more about iStart | Advertise with iStart | Subscribe
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