County Insurance
County Home
& County Thatch
Update April 2020
Welcome from the editor
Welcome from the editor

With many of our clients now getting used to working from home or self-isolating, we wanted to write to you and assure you we’re still operating as close to normal service as possible.
What County are doing as a company
Our offices are not open to visitors and we have employees working remotely
Our phone lines will be operational during normal office hours (9.00-5.00 Monday –Friday)
We are conducting in-depth client reviews remotely (using telephone and Webex video conferencing)
We remain committed to making insurance work for you in these difficult times.

To get in touch with any of the team, please use the following direct dial numbers:

Charlotte – 01865 290913 – New Business
Jane – 01865 290922 – Claims
Jon – 01865 290924 - Accounts
Melanie – 01865 290927 – Renewals
Sarah – 01865 844993 – Mid Term Adjustments
In our 35th year of trading, its more important than ever to reward our clients to say thank you for your continued business. That’s why we’re offering our 35 year referral competition; more on that later.

Following a number of clients decommissioning wood burning stoves, we thought we’d highlight the safety and savings such action can take.

We’re also introducing Charlotte who joined our team late last year as an Account Handler in her first piece on the thatch insurance market.

Our small update is ultimately your newsletter that should give you a few snippets of advice and guidance. If you feel we should mention a particular story, get in touch at

Best wishes,
Malcolm Sydenham
County is inviting you to our 35 year anniversary

County turned 35 last November and we’re inviting our existing clients to join in the party. With a hotel stay in Oxfordshire up for grabs, click here to find out more.
Mythbusting Woodburners

Melanie our Senior Account Handler and Team Leader writes about the myths and realities surrounding wood burning stoves in thatch properties. Read more here.
Bundles of Cover

While many new Thatch & Home insurance entrants into the market offer discounted rates and attractive first-time-buy deals, often these policies don’t include additions such as Home Legal cover or Home Emergency. Charlotte Clayton, our new Schemes Account Handler, has conducted some market research. Read more here.
Can County help you in other ways?

As an established broker for over 35 years, County help a range of businesses, property owners, tradesman and farmers. With over 4,000 clients across the UK, we make insurance work for you whatever you do. To find out more about our other products & services. Click here.
Rebuild Cost Assessments –Getting your sums right!

Clients are often unaware of the true cost of rebuild of their properties and this can lead to tough conversations at a claim stage. For ease, clarity and correctness, a Rebuild Cost Assessment can clear up these issues for the price of a cup of coffee a week. To find out about our surveyor backed service, click here.
County Insurance Services Limited registered in England and Wales No: 08411634 at County House, Glyme Court, Langford Lane, Kidlington, OX5 1LQ. Authorised and regulated by the Financial Conduct Authority (FCA) (FRN: 597267).

Before transacting any insurance business with us you should read our Terms of Business Agreement (TOBA) from our website:

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