Loyal, fun-loving Ticksy users,

First, we want to thank you for your business and recognition that Ticksy is an awesome customer service ticketing tool. We set out with a vision to keep it simple, clean and high value. From what we hear from many of you, we've accomplished that goal – and more. So thanks again!

[sound of shoe dropping]

We gave birth to Ticksy out of an internal need at our day jobs. Nothing on the market satisfied what we wanted in a ticketing system, so we created our own and let it loose into the wild for others to enjoy.

It’s been a labor of love. But mostly labor. As the user base has grown, so have the demands, feature requests, training needs and questions. All to be expected. But being a very small team of people who have other full-time jobs, we just can't keep up.

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Effective June 1, 2013, we are ceasing additional development and technical support. We're not shutting it down — if you are happy with Ticksy, continue to use it for the same low cost of $5/month.

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We’ve triaged the most critical bugs fixes that were submitted over the past few weeks and will address those by the end of next week. After that — well, that's all she wrote. We hate to make you swim on your own without a lifeguard. We really do. But we just don't have the time.

The hope is that we’ll find a buyer who will be able to put more time and effort toward helping Ticksy fulfill its mission of being the best customer service ticketing tool out there. (If you know of a business that would be interested in acquiring Ticksy — the brand, assets, trademark, code, URL — please reach out directly.)

Thank you for your support over the past few years!

— Justin Scheetz
Co-owner and creator of Ticksy