Hi there,

Chatting with local authorities isn’t on my list of things I'd rather be doing, and I’m clearly not in the minority, with new reports reinforcing the urgency of self-service in local government.

As with everything in life these days, we want instant turnaround on queries and easy ways to vent – and we want to do it our way, using whatever devices and channels we choose.

But improving citizen engagement comes at significant cost and risk for local government while budgets are being stretched in many directions. Is the investment to save our petulant selves a few moments of frustration worth it?

In other news this week:

What role does IT play in sustainability?
Deepfakes biggest threat: It's slightly seedier than political interference
Twitter apologises for data laundering whoopsie
737 Max deaths prompt call for cyber incompetence register and a safer cybersphere

We also look at how connected intelligence – and a single source of truth – is enabling JetBlue to deliver proactive problem solving.

If you'd also like to improve your problem solving, a better crystal ball might help. Registering for Modernise Your Planning & Budgeting may be the first step toward getting one – the expert panel will be live online Oct 30.

Enjoy the read,

Heather Wright
Editor
editor@istart.com.au

PUBLIC SECTOR

Councils under pump to deliver self service. Now.

New studies track a rapidly-changing local government tech landscape…

The pressure is on local councils for better digital engagement with its citizenry, at least according to the latest round of papers on the subject.

“The push for greater citizen engagement is one of the key reasons for the procurement of new cloud-based enterprise solutions.”

[Read more]

ENVIRONMENT

Digital tech’s role in UN Sustainable Development Goals

Can AI, big data and IoT help deliver a sustainable planet?…

We’ve all seen the images: From great swathes of floating trash, to the recent global climate change protests, to images of inequality around the world.

Business must put this agenda more intentionally at the centre of who they are and what they do.

[Read more]

DIGITAL IDENTITY

Double trouble as deepfakes surge

But forget politics, deepfakes remain true to their roots with 96 percent being porn…

While there’s plenty of concern around deepfakes and their possible impact on elections, including the 2020 US presidential elections, new research shows the majority of doctored videos are for a more base purpose – yup, they’re porn.

Deepfakes are a numbers game.

[Read more]

DATA SECURITY

Sorry! Twitter’s data laundering sparks grovelling apology

Twitter ‘inadvertently’ uses 2FA phone numbers, email for marketing…

It’s meant to help keep us safe, but Twitter’s fessed up that they’ve actually – ‘inadvertently’ – been exploiting security information for advertising purposes.

“We’re very sorry this happened.”

[Read more]

CYBER SAFETY

Killing us with cyber incompetence

Can social science save tech – and all the innocents – from incompetence?…

A Bureau of Software Safety, human capital policies for cyberspace and new c-suite roles are among the measures touted as two Australian professors push for a new approach to technology.

“Behind each death by computer error is a human mistake.”

[Read more]

DATA & ANALYTICS

JetBlue soars with connected intelligence

Fast and easy access to refreshed data, insights, proactive problem-solving…

“We think of ourselves as the most caring travel provider in the world,” says JetBlue Director of Shared Development Services Andi Azzolina.

“Using data to understand where customers and crew may need help is definitely part of our mission.”

[Read more]

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