August Newsletter

Target and manage prospects for your events

Are you looking for a way to quickly generate targeted marketing campaigns for your events?

Using Arlo’s campaign management feature, you can target and manage campaigns to specific contacts stored within Arlo. This feature allows you to use comprehensive filters to create custom marketing campaign prospect lists. For example, you can easily retrieve all the names and email addresses of registrants who have completed one event, and are members from one of three specific locations. 

The list can then be exported easily and imported directly into your email marketing system; allowing you to send out an effective tailored marketing campaign.

If you use Campaign Monitor, you can send your campaigns and prospects to your Campaign Monitor account directly from Arlo to create and send campaigns, along with tracking their success.

Campaign management is only available on Professional and Enterprise plans. 

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Training organisation of the month

SoftEd

Managing courses across the globe is something the Arlo team know well. SoftEd offers courses globally and has been using Arlo to manage their international operation since 2014.   

SoftEd's multi region platform allows for key regions in the Unites States, United Kingdom, Singapore, Australia and New Zealand, as well as a Global region for all other remaining countries. Online registrations and course promotions have been made easy using Arlo's application programming interface (API). The API integrates their courses and online registration into their website incorporating multi regions and currencies.

SoftEd offers training and development for a wide range of organisations, from local businesses to large multinational corporations and government departments with a focus on Agile, Business Analysis and Software Testing.

Highlighted features

Arlo community 

Our help centre is getting a makeover!

It’s been a while since we have updated our Help Centre and we realise that it has become a little crowded and difficult to navigate over time. We have hundreds of general knowledge articles to help you out with Arlo. Whether you’re looking for how to add a contact, or how to set up a multi session conference event with optional extras - the Help Centre has you covered. To make things easier for you, we are in the process of re-categorizing our articles so that it is easier for you to find what you are looking for, and while we are at it, we are also updating the look and feel of the Help Centre to improve your overall support experience.

We are expecting to roll out the new support website within the next couple of months, but as always if you cannot find what you are looking for please send an email to our friendly support team.

Community questions and answers

Each month, we will be responding to some of your most frequently asked questions. To view the full list please visit our Community Questions and Answers section. 

Why is the user interface changing?

We constantly strive to enhance your user experience with Arlo, and this means that we need to be steadily improving and enhancing our product. We are undergoing a platform wide, user interface revamp, that involves the phasing out of our old user interface. This ensures all our new features and enhancements are readily available throughout the Arlo Management Platform, as well as ensuring our product reflects a modern design.

How can I set up an alert to admin when a new website order comes in? 

If you have additional staff or administrators that need to be notified when new website orders come through, you can add them to the recipient list of new website order notifications so that they are automatically notified when you receive a new order from your website.

What happens if I 'edit shared settings' on an event?

The template structure of events in Arlo, saves you time and effort especially if you hold a particular event on a regular basis. Because events created off the same template share certain settings, if you need to make changes to the description or course details, you only have to do this in the one place. When you ‘edit shared settings’ you are changing a setting that is shared with all other events created off of that same template (so do take care and make sure you understand fully what ‘editing shared settings’ does).

Can I display a message on my event instead of taking registrations online?

To display a message instead of taking registrations, simply use ‘Custom Instructions’ as the registration process for your event. The custom instructions will replace the ‘Register’ button on the website page of the event.

Why does nothing happen when I try to use the ‘Email’ function?

When using the ‘Email’ function on Arlo, the system uses your default email client to send this email. If your default email client has not been configured on your browser or computer correctly, the email functionality may not work as expected. If you encounter this issue, be sure to check your default email client settings are correctly set up or contact Arlo support for assistance.