11-12 August 2016, Brisbane
Our conference on successful service improvement, driving innovation and enhancing customer experience is back for 2016. This year the focus will be on the future landscape for universities, deciding what to change and delivering it. The conference will be particularly useful for senior university executives, managers or directors of business units with responsibilities for business and process improvement, change maangement, administration, planning and service delivery.
Read more about the conference on our website.
We also invite colleagues to contribute to this conference by submitting a paper or proposal on a topic of interest within our defined themes. Please refer to our Call for Papers page for more information.