DeakinWeek 2011 Seminar

Getting retail right

Steve Ogden-Barnes – Senior Research Fellow, Retail Industry
Date: Friday, 5 August 2011
Time: 11 am – 12 pm

This seminar, based on emergent research conducted at Deakin University, provides a free professional development opportunity for your staff to gain a stronger understanding of some critical retail themes to facilitate more informed and effective decision making: 

Key themes:

• Management marketing and promotional decision making in Australian retail: new research findings
• Reclaiming the store: making better use of the senses to engage shoppers
• Make demography work: males vs. females in the shopping environment

This exclusive seminar is suitable for any professional who is interested in hearing about innovative retail focused research from a highly regarded industry professional.

Find out more about the 'Getting retail right' seminar »

Read Steve Ogden – Barnes latest research which was also the cover story in Walters, K. 2011. Man as shopper. BRW, June 9-15:18-23.

Download the retail evolution which was featured in Deakins d Magazine Issue One 2011, written by Danielle Crisp »

DeakinWeek 2011 Workshop

Customer Service Excellence. Does it really matter?

Terry Grant – DeakinPrime Facilitator
Date: Friday, 5 August 2011
Time: 1 - 4 pm

Customer service permeates our lives; managing and improving it is important both from a business and a societal perspective.

At this workshop, management expert Terry Grant will identify how organisations can move from offering customer service to strategic customer service.

This workshop will benefit new and experienced leaders who want to challenge their thinking, develop their presence as customer service innovators as well as those who have a desire to move customer service strategies into the 21st century.

Find out more about the customer service workshop »

Read five minutes with Terry Grant for some insights into strategic customer service »

Tackling employee disengagement strategically

‘An overwhelming 82 per cent of workers in Australia feel disengaged or disconnected at work' according to an industry survey conducted by Gallup Consulting.

Employee disengagement in Australia, and the rest of the world, is at an unprecedented high. Results from Aon Hewitt's Best Employer Australia and New Zealand survey show that of the 124,000 employees interviewed across 200 organisations in these two countries, overall engagement fell by 3.6 per cent this year to 53 per cent.

The costs associated with low employee engagement are astronomical! According to Ferri-Reed (2010), the cost of a disengaged worker averages 2.5 hours per day, add those hours in one year multiplied by the number of disengaged employees and the totals would make any CFO shudder.

Read about ways in which your organisation can tackle employee disengagement strategically »

Download DeakinPrime’s Nine Dimensions of Leading Practice fact sheet »

DeakinPrime and WorkSafe Victoria Collaborate

DeakinPrime, in collaboration with WorkSafe Victoria’s Premium Division and through industry consultation, delivered the first ever workshop of the Certificate IV in Premium Compliance qualification in March this year.

It is a specific qualification for the workers compensation industry and is the result of an expressed need from the Premium Compliance sector for this qualification. New competencies have been developed to ensure compliance with WorkSafe regulations and supporting legislation.

The development of the qualification was originally initiated by Business Skills Victoria at the request of WorkSafe Victoria.

Find out more about the DeakinPrime and WorkSafe Victoria Collaboration Project »

Five minutes with: Rosalyn Carr-Gallie

Senior Project Manager at DeakinPrime

Rosalyn Carr-Gellie is a Senior Project Manager at DeakinPrime who specialises in working with organisations to deliver corporate education and development programs. She is responsible for a portfolio of leadership and management projects, in Australia and China.

Find out more about Rosalyn Carr-Gallie »

WOFIE@Deakin (Workshop for Innovation and Entrepreneurship)

The inaugural Deakin University Workshop for Innovation and Entrepreneurship project.

Date: 31 October - 4 November 2011
Theme: 'Sustainability in action'

Challenge: Your BUSINESS demands INNOVATIVE THINKING and SUSTAINABLE SOLUTIONS

Solution: Deakin University's Workshop for Innovative and Entrepreneurship (WOFIE)

Sponsorship opportunities: For the first time in Australia, Deakin University presents an opportunity for your organisation to collaborate in developing new thinking and new solutions in relation to your business agenda.

What are the benefits for my organisation? You may be involved either as a Challenge Provider or a Sponsor and the benefits associated are plentiful:

• High-profile association with an Australian-first innovation and entrepreneurship initiative
• Network opportunities with sponsoring organisation, the Deakin University faculty and students
• Brand exposure at the event and in supporting publications
• Public relations/media exposure
• Opportunity for teams to present in your organisation and more.

To get involved in WOFIE@Deakin simply download the following sponsor kit or, for more information about this innovative event, please refer to the WOFIE@Deakin webpage.

Deakin University Research Showcase

Ever wondered how Deakin University researchers provide solutions to many of the problems facing the world we hear talked about in the media?

Read the most recent edition of DeakinResearch News »

Thisrty for more research articles? You can now follow Deakin Research on YouTube, Facebook, Twitter and now - iTunesU