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Quality Matters is a bi-monthly newsletter from the Improvement Foundation that
keeps you up to date with the latest quality improvement news


The Change to the eHealth Practice Incentive Payment is Coming...are you ready?

Our new online training series, 'Navigating the Digital Health Incentive', will assist Primary Health Networks and general practices to meet the new requirements to access the Practice Incentive Payment Digital Health Incentive (formerly eHealth Practice Incentive Payment (ePIP)).

With the new Digital Health Incentive eligibility requirement for general practices to upload Shared Health Summaries to the My Health Record system starting in May, we have developed a new two part online training series to get general practices set up and using the My Health Record system. The series will consist of two training sessions delivered via webinar, making it a cost effective training solution accessible to general practice teams.

Our training series will provide participants with the confidence to ensure the foundation work is in place for the My Health Record infrastructure to be operational, through to uploading Shared Health Summaries. The training will also address processes and workflows such as how to target patients and improve data quality

Additionally participants will have access to direct assistance from our IT Support Centre team. Participants in our previous eHealth programs achieved outstanding results:

  • Registering 4,511 patients to the electronic health records
  • Uploading 1,708 shared health summaries to the system.

 “This is an excellent training resource for practices. I absolutely recommend it.”
Previous 'Getting ePIP Ready' training participant.

PHNs and general practices can now register their interest to attend.


Learn the Secrets of Success from a Quality Winner

Our next qiCommunity webinar on Friday 1 April will feature the 2015 Improvement Foundation’s Quality Improvement Award - Joanne Parkinson from Blackbutt Surgery.

Joanne with our Clinical Leader Dr Andrew Knight will explore 'Looking after the Elderly in Residential Aged Care Homes - How can you Make it Worthwhile for your Practice'.  You will also have a chance to learn about Joanne's secrets to success that made her an award winner. 


We’ve Moved on Up

It’s a new year and a new office location for us. But we haven’t moved far just three floors up. When you come to visit we are now located on Level 8, 19 Grenfell Street, Adelaide. All other contact details remain the same.


A Quality Collaboration with Adelaide PHN 

In line with our PHN Quality Partnerships Program, we have launched a tailored Practice Support and Improvement Program with Adelaide PHN.

The Program will provide their general practices with the tools and techniques they need to implement and embed quality improvement in their practice. As part of this Practice Support and Improvement Program, participants, will be provided with the  following services:  

  • Assistance and training to meet the new ePIP requirements.
  • Access to our secure web portal qiConnect to submit data and monitor progress.
  • Accreditation Manager – our online portal where accreditation tasks, clinical evidence, documentation and relevant clinical data can be stored and organised with workflows and reminders.

Adelaide metro practices that are interested in participating can contact to be involved.

Our PHN Partnership Programs are specifically designed to ensure that PHNs can demonstrate improved outcomes in their region. Talk to us about what we can provide to support  your PHN. 


Managing Blood Quality 

We have been busy working with the Australian Commission on Safety and Quality in Health Care to implement best practice in Patient Blood Management (PBM) using quality improvement techniques.
With 12 sites participating including 25 hospitals and health services from across Australia we have been regularly conducting learning workshops with participants working towards enhancing PBM against the National Blood Authority Guidelines with great success.

Workshops have been averaging 88-90% satisfaction ratings, with topics covering importance of data and making it more meaningful and using health pathways to assist in the patient journey. The Program will run through to 2017 with an aim to encompass and improve the patient journey, from the time that the need for surgery is identified, through inpatient care, and then subsequent care when patients are back in the community. 


Top Five Resources

We’re always on the lookout for resources to help with our improvement work. Here are five of the best that we have recently found.

  • Early Detection and Management of Chronic Kidney Disease (CKD) Video
    Access our last qiCommunity webinar recording featuring Dr Chris Bollen, Advisory Committee Member for Kidney Health Australia who gave an overview why early detection and management of CKD is important to patients and how you can implement the recommendations for the detection and staging of CKD in your health practice. The recording is now available to view via the ‘Resources’ page on qiConnect. Not a qiConnect member? Register here, it only takes a minute.
  • Person-Centred Care Around the World
    Patient centred care was a hot topic at our Improving Healthcare International Convention last year. You can now locate in one directory all the person-centred care organisations that are available, enabling collaboration between those working on person-centred care by providing key information on the type of work being undertaken in person-centred care.
  • Installing PKI Certificates
    South Eastern Melbourne Primary Health Network has developed a step by step online  guide for practice staff to help them with installing the public key infrastructure (PKI) certificates needed to access and use Medicare online services and the My Health Record.
  • Evaluating the Patient Engagement, Quality, and Safety of Mobile Health Applications
    How can you tell how effective and safe mobile health apps are? Fewer than half of available patient-facing health apps appear likely to be useful to patients. This new guide may assist with guiding you through the health app minefield.
  • Get Healthy – Information and Coaching Service
    This new initiative from the South Australian Department of Health offers a free, confidential telephone based service that helps people make lifestyle changes ranging from health eating to achieving a health weight.