Our focus is on making sure when New Zealanders hit those decisions points, reluctantly or otherwise, they can easily find good tools and resources to help them have meaningful conversations with their bank, adviser or other provider. This improves their chances of getting a service or product that meets their actual needs.
We can’t do this alone. We work closely with the Commission for Financial Capability to promote the broader messages about what New Zealanders need to think about. The best time to help New Zealanders focus on making good investment decisions is when they’re actually doing it. We’re not there for that. But the industry is. Maybe it’s you or the people you work with who can help your customers at those times.
We look to the industry to provide New Zealanders with the information or advice they need. Make sure your people and resources are up to that important job (you’re welcome to use the language and messages we use and point them to the resources on our website).
Ultimately, New Zealanders, the industry and the FMA share the same interest. Fair, efficient and transparent markets can be made deeper, larger and more rewarding only by capable, confident investors.
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