Learning and Development

Course bulletin

Your Learning and Development for 2012/13.

Bookings now open

Course dates for 2012 are now available for booking - see our full course listing.

If dates are not listed, or there are no places available for a course, please follow the booking process to add your name to the waiting list - you will be contacted once new dates become available.

Further dates and new courses will be added during the autumn term.

For an immediate answer

Check out our resource centre You e-develop which contains thousands of bitesize articles, check-lists, presentations, exercises and links to further reading on a huge range of topics from managing your careeer to motivating others.

Wellbeing: Building Resilient and Effective Organisations

The University has recognised for some time that stress poses a serious threat to the health and wellbeing of staff.

Alongside several measures that have already been put in place we recognise the need to develop the skills of our leaders and managers.  With this in mind, we have designed a brand new course to help you improve wellbeing in the workplace.

This two-day programme comprises of a powerful blend of theory and practice including experimental learning, personal reflection, peer coaching and group work.

Find out more about the Wellbeing: Building Resilient & Effective Organisations Course.

Customer Service - Promoting Excellent Customer Service

Excellent customer service is what we want to receive all the time; whether we are a student dealing with a UniCard problem, a visitor having lunch in Re: Fresh, a colleague wanting to book a squash court or needing access to data you hold.

Our Customer Service training programme will help you deliver the very best service to all your customers, in any situation, fit for a first class international University.

The Practitioner workshop, "Promoting Excellent Customer Service", builds on the foundation skills of "Delivering Excellent Customer Service" and examines best practice, the psychology of service, making things work in all situations and turning complaints into opportunities.  This workshop is aimed at staff who have had some customer service training and who wish to refine their skills or for those who want to be able to deal with all service situations.

Also available:

Customer Service: Delivering Excellent Customer Service

Customer Service: Managing Excellent Customer Service

Postgraduate Certificate in Academic Practice (PCAP) - for New Lecturers

Lecturers (Edication and Research/Education and Scholarship) newly appointed to the University are normally expected to engage in the Postgraduate Certficiate in Academic Practice( PCAP).  Successful completion of this course enables you to gain the nationally-recofnised status of 'Fellow of the Higher Education Academy' (FHEA).

Applications for the 2012/13 programme should be made by Monday 17th September.

IT Training

For details of the IT training available to you, please see our IT Training courses webpage.

Training Courses

We still have spaces on the following courses running in September/ October:

Customer Service:  Promoting Excellent Customer Service

Customer Service: Managing Excellent Customer Service  

Mental Health: Supporting Students who experience Mental Health difficulties

Recruitment and Selection for Experienced Recruiters

Wellbeing: Building Resilient and Effective Organisations

Change Management (Part 1) - Understanding Change

Change Management (Part 2) - Leading Change

Course Information

You can find all the information you need on the Learning & Development website including:

• A list of all courses delivered by all the University's internal training providers
• You can search for a course, category or date
• Advice on training that may be relevant to your job role
• Information on our qualifications (ILM)
• Details of the mandatory training that must be completed by staff
• Links to online learning resources including You e-develop
• Access to Trent Self Service to book learning events

Booking on

All course listings are also available directly through the Trent Self-service booking system.

If you are unfamiliar with the Trent Self Service please take a look at our Quick Start Guide for course bookings.

If you are a member of staff who does not have access to Trent Self-Service bookings and enquiries should be made as follows:

• Members of the Temporary Staff Bank should contact TSB
• Members of Campus Services staff should contact cstraining@exeter.ac.uk
• All other staff should contact sld@exeter.ac.uk

Contact details

View contact details of all University of Exeter training providers
Learning and Development
University of Exeter
Northcote House
The Queen's Drive
Exeter
Devon
EX4 4 QJ

Tel: +44 (0) 1392 724515
Email: sld@exeter.ac.uk

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