We have three simple and easy steps:
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When your product is running low and you need to replenish, go to our website and choose the product you would like to refill. (Refill options available on all products in most sizes);
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Post your existing bottle/s, jar/s or container/s fully cleaned to our office at: Pure Lakes Skincare Limited, Unit 21, Staveley Mill Yard Back Lane, Staveley, Kendal, LA8 9LR. Or, better still, feel free to hand deliver to our Pure Lakes workshop at the above address.
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To clean, all you need is soapy water as our biodegradable ingredients make the containers very easy to clean. Please take care when wrapping containers and sending them. If you have bought from us online you can keep and reuse the biodegrable bubble wrap or already-reused packaging it arrived wrapped in (we reuse all cardboard and similar packaging when sending out orders).
Please note
This is not a speedy option - we won't make and refill until we have received your empty/ies.
Nor is it necessarily a cheaper option. At least, not yet. The 20% discount will make a contribution to shipping back to us and if you are sending just one empty the saving probably won't quite cover the cost of sending back.
One day soon we hope to offer all refills at a discount to full size inclusive of shipping costs. We want to do this so that there is a positive incentive for everyone to refill and reuse.
For now we are starting as best we can; it will be costly for us bottling single products on an ad hoc basis and it might be costly for you if you are only sending one empty back. However, together we can start to make a difference in an industry where there is still too much single use packaging.
Our new refill service is only available online at the moment but we hope to extend it to selected hospitality and retail partners.
We won't send anything out until we have had the jar/bottle/tin returned and have had the product made and it refilled.
As soon as we receive your container/s we will refill and return them to you.
*The 20% refill discount is for all our products and includes our already great value 1L refill bottles, available in nearly all our Bath & Body Lotions, Hand Wash, Shower Gel and Hair Care.
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