Hi there,

Tired of hearing about blockchain? Yeah, so are we. Well, good news. 2020 will signal a whole fresh batch of jargon to tire of.

This week Gartner has exercised some perfect 2020 vision on the technologies Australian businesses should be experimenting within the coming year.

Gartner’s Ian Bertram jokes that 'augmented' will be a hot favourite for buzzword bingo. But he told us there are some real benefits for local businesses introducing augmentation into their technology mix.

In other news:

Drones expand their search and rescue skills to croc-busting
The Aussie phishing report is bad news for business
Hybrid cloud creating a pain in the head for CIOs
Who needs Xero when you've got Hnry?
Can’t get no (self-service) satisfaction.

Enjoy the read,

Heather Wright
Editor
editor@istart.com.au

A/NZ HYPE CYCLE

The tech Gartner says you need to know

And there's more to it than (yawn) blockchain, IoT and AI...

If you’re playing buzzword bingo, add augmented to the list – it’s the new hot buzzword for technology, be it augmented intelligence or augmented analytics.

“This is forming the foundation of a world leading approach.”

[Read more]

DRONES

Reporting for work: Drones add croc-spotting to repertoire

Drones, AI, video surveillance and big hungry Queensland crocs…

We’ve got drones for surf lifesaving, shark and traffic congestion monitoring and even drones going underground in mining and underwater to deliver coral babies on the Great Barrier reef.

The algorithm has a 93 percent accuracy of identification.

[Read more]

PHISHING

Aussie employees falling hook, line and sinker for phishing

Phishing prime cause of breaches, report says…

Fifty-six percent of Australians have had their data compromised at least once, with large numbers still not taking the simple precaution of changing passwords after an incident.

“With strong pressure to perform well at work, people are more likely to take this kind of bait.”

[Read more]

HYBRID CLOUD

CIOs uneasy about hybrid cloud complexity

Smarter diagnostics needed to unravel root causes across multiple platforms…

If you trust the literature, there’s not much the enterprise cloud can’t offer.

“IT teams now spend 33 percent of their time dealing with digital performance problems.”

[Read more]

FINTECH

Kiwi gig-economy fintech raises $2.15m

Hnry finds investor interest in accounting admin platform for gig workers…

There are upsides and downsides to being a gig worker: Choose your own hours? That’s a pro.

“For too long, individuals have been effectively punished for being self-employed.”

[Read more]

CUSTOMER SERVICE

Self-service not satisfying customers – or businesses

Just nine percent of issues are resolved via self-service alone…

More and better automated, digital, self-service channels for customers might have been the mantra in recent years, but it’s just not living up to the promises of improving service.

“The attempt to offer more choice has unintentionally made things worse for customers.”

[Read more]

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