Central Yale ITS will be migrating Yale Connect users to a new system for email and calendaring, Office 365, later this week.  This will affect all F&ES faculty and staff, and students who are not EliApps users.

This new system will keep all the current functionality while increasing email storage size by a factor of 6 (from 8GB to 50GB), and providing a more responsive web browser interface when using webmail.

When your account has been migrated, you will receive a message to restart your email application.  If you have any problems, please contact the Yale Central Helpdesk at 2-9000 (phone is best).  For more information, please see this Yale ITS page.

Eduroam allows Yale students, faculty and staff visiting participating institutions to use their Yale credentials to access another institution’s wireless network for free.  You can also access Eduroam any time you’re in range of the institution’s wireless network; e.g. at a nearby coffeeshop. To use, simply select the wireless network “eduroam” and use “netid@yale.edu” for your username, replacing netid with your actual netid.  To see a list of participating institutions, please see the Eduroam site.  Eduroam access can even be set up before you depart, so once you arrive, your wireless devices will join the Eduroam network automatically.  For assistance, please email the FES Helpdesk.

Travel Tips
Please see our new travel tips page that will help you get ready for your next trip.

FES-IT needs to know how we are doing so we can serve you better.  Please take this very short survey that will provide valuable feedback to FES-IT.  It’s anonymous and only consists of four questions and one comment section.  We will be sharing the results of the survey along with our response at the June staff meeting. 

Individual Ticket Surveys
We appreciate any and all feedback, both good and bad.  Please fill out the mini-survey after every ticket you submit is closed so we know how we did. 

Have you recently purchased a new computer for your home and you need a copy of Microsoft Office?  You can purchase Microsoft Office for your home machine by visiting this page from the machine you would like to install Microsoft Office on.  Just enter Yale’s program code of 2BAA2AD71B and complete the purchase with your credit or debit card.  This copy of Office is yours - it will not be associated with Yale and will work whether you connect to the network or not.  Please note that there is a limit of one purchase per employee.

Personal Computer Purchases
Don't forget that Yale students, faculty, and staff receive favorable discounts on personal computer purchases.  For more information please see the Personal Purchases with an Authorized Reseller page.

Not getting enough of a cell signal in buildings to make a call?  Have a new(er) phone and the latest software on your phone?  Then Wi-Fi calling could be an option for you.  Currently, four wirless carriers support Wi-Fi calling on certain phones.

• AT&T (iPhone 6, 6+, 6s, 6s+, se only)
• T-Mobile (23 smart phones including iPhones and Android models)
• Sprint (iPhone 5c, 5S, 6, and some Android models)
• Verizon now supports Wi-Fi calling (iPhone 6, 6+, 6s, 6s+, se  and some Android models)
• Verizon supports Wi-Fi calling via an app on certain phone models.

See this CNET article for more information.
If travelling outside the U.S. and using Wi-Fi calling, international rates could still apply.  Please check with your carrier for specifc details.

F&ES can now accept credit card payments.  Fees range from 1.5% to 2% plus a $0.19 transaction fee.  The Clover Mobile device can accept traditional credit cards as well as newer pin & chip cards along with contactless payment methods (Apple Pay & Android Pay). Training is required for users to meet compliance requirements, so please contact your Financial Assistant in the Business Office or the FES Helpdesk to get the process started.

Do you wish to have an electronic list of the Yale attendees at any event?  Then CardSwipr is for you.  Using a laptop or a mobile device, Cardswipr can take someone’s NetID or email address and build a participant list for you.  Pair your laptop or mobile device with a prox card reader from the FES-IT Equipment Checkout System and event attendees can just tap their Yale ID cards to the prox card reader and before you know it, you will have an Excel list with participant info.  To get started with CardSwipr, just go here.

Over summer break, the F&ES classrooms in Kroon Hall and 301 Prospect will be receiving equipment upgrades.  These upgrades, following in the footsteps of recently completed classroom upgrades in Sage, Marsh, and 380 Edwards, will, for the first time, have all F&ES classrooms equipped equally.  To see what to expect, visit one of the newly equipped classrooms in Sage, Marsh, or 380 Edwards.

FES-IT has added new equipment to the FES-IT Equipment Checkout System.

Virtual Reality Camera and Viewer

A Kodak PixPro SP360 has been added that can take Virtual Reality 360 degree movies and/or pictures.  Joining the Kodak PixPro SP360, SunnyPeak VR (Virtual Reality) goggles are available to view any Virtual Reality pictures or videos, including anything created with the PixPro SP360.  Just pop your cellphone into the SunnyPeak viewer, load the movie and: instant VR.

Thermal Imaging

Five FLIR ONE infrared cameras have also been added to the Checkout System.  The FLIR ONE cameras plug into any iOS Lightning Device and turn your iOS device into a fully functional infrared camera.  Movies, still pics, and panoramas can all be captured in the infrared spectrum. Thermal imaging can be used to detect heat loss/insulation defects in buildings in order to reduce HVAC energy consumption.  The FLIR ONE blends the thermal and visible spectrums for more detail and enhanced resolution.

FES-IT has now extended our partnership with Central ITS and the Student Technology Collaborative to provide trained student media techs for classroom audiovisual support four evenings a week - Monday through Thursday from 5pm till 8pm. This support is free of charge and available for regularly scheduled FES classes only.  (Event support will still need to be scheduled with FES-IT in advance and may have a cost associated with it.) Each classroom podium displays emergency contact info for the student media techs, who will have office space in the FES-IT offices on the third floor of Sage Hall and be available at a moment's notice.

The media techs can assist with any and all problems encountered by faculty and TA's such as "How do I get the projector to work with my laptop?" "Why will the projector not turn on?" "Why do I not have sound?" etc. Media techs are also available to assist faculty and students with the use of audio/video programs in the FES computer lab in Sage Hall room 39, for example, iMovie, Final Cut Pro, and Adobe Premiere.

The media techs in Sage 37 will also be available for equipment returns only.  Please note equipment can only be checked out during normal business hours from 9am to 4:30 pm Monday – Friday.

We are offering this expanded service in response to feedback on last year's technology survey. Thank you for your feedback!