Electronic Prescription Service

Get more from EPS in community pharmacy

This bulletin is designed to help support community pharmacies prepare for and get the most from electronic prescriptions when their local GP practices go live. Read about the benefits and what you can expect in the pharmacy staff leaflet. You should also read case studies from pharmacy staff who want to help you make the most of EPS. You can also watch videos of pharmacy staff discussing their experience of EPS and sharing tips and advice.

Are you ready?

EPS is live in almost every pharmacy in England and momentum is building among GP practices. Find out which practices are planning to start next. Are you and your staff prepared to dispense electronic prescriptions when they start arriving? Remember they may not necessarily be from your local GP practice. If you don't feel ready contact your system supplier and read the go live checklist.

Support from EPS

The EPS team can offer support to local pharmacies in a number of ways, including attending and presenting at kick off meetings and business change workshops.

Please tell us what else you need to help you make the most of EPS and how you can feedback to the national EPS team the benefits you are seeing in sites so we can share them with other pharmacies.

Nomination

The key to getting the most from EPS is processing high volumes of electronic prescriptions.

Make sure you're setting nominations now, especially for your managed patients and those on prescription collection service, and remember once a nomination is set on the Spine it doesn’t need to be re-entered or reconfimed and it won’t expire!

Read the nomination guidance for all you need to know.

Benefits of EPS

Here's what one pharmacist said:

"It's fantastic you can control the dispensing process from the very outset so you've got more time to process prescriptions, in your own time when it's convenient, order the stock in and turn it around to the patient."

Joanne Rowell, Pharmacist, Medichem, Sunderland.

Find out more about how you can benefit from EPS.

Telling patients

There are plenty of resources available on the EPS website to help you explain EPS to patients including posters and leaflets.

Using it better

If you're already using EPS but want to how to use it better there are factsheets on dispensing, cancellation, tokens and month end.

If you get stuck

Sign up for system alerts and make sure you can access and use the prescription tracker for electronic scripts. See also the troubleshooting guide.

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Share this with colleagues who are using EPS or who are going live with EPS in the near future.

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