The Virtual Sales Call Chapter 2: Discovery Process Demonstration

Thursday, April 16, 2:00 PM Central
Tom Piscitelli, Mark Sims, Eric Paine

Tom, as the Comfort Advisor, and Eric, as the Customer, will use Zoom Meeting to conduct the Discovery portion of the sales call. Virtual Sales Tools will be demonstrated by Mark.

• Preparing the customer for the call
• Finding preliminary information online
• Virtual Meet and Greet
• Virtual Discovery at the thermostat
• Virtual Discovery at the return air
• Virtual Discovery at the registers
• Virtual Discovery around the house
• Virtual Discovery at the equipment
• Creating a Summary of Customer Concerns

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