Shortcut keys for fast navigation

In April, VCOM Innovation simplified navigation in the control room: By using shortcut keys, you can reach important tools like "analysis," "system search field" and "calendar" much faster. With a click, you can change the timeframe for all graphics. The innovation really pays off if you have a tab with a large number of portlets. Give it a try!

How to find the overview of shortcut keys in VCOM: Type a "?" – on German keyboards, use SHIFT+ "ß."

Improved overview: the new VCOM footer

The VCOM footer is now better organized:
Under the menu item "Help," you will find the overview of shortcut keys, news about the release and the manual. You can easily reach the log-off function by clicking your user name.

Import interface: overview of compatibilities

The meteocontrol import interface facilitates data imports from systems made by more than 20 manufacturers to VCOM and safer’Sun Professional. As a result, individual systems and the entire portfolio can be easily moved from external portals to meteocontrol portals. Historic data for the evaluation of long-term performance can be imported from supported systems as well.

The VCOM virtual control room is the right solution for managing system portfolios. The reason is quite simple: Fast reaction times can be created only by bundling all projects on a high-performance platform. In the download area of our web site, you will find an overview of all compatible systems. In addition to existing compatibilities, we offer an import specification. As a result, you will be able to send data from other providers to VCOM or the safer’Sun Professional portal.

Are you interested in our products and services? We will be glad to assist you – contact our sales team by
e-mail at sales@meteocontrol.com or by telephone at +49 (0)821 / 34 666-80.

To improve operation management, we have added new functions to the processing of status information:

• Configuration of status inputs:
  The normal and error status can be shown.

• Visualization of status changes as event values on blue’Log and in VCOM and safer’Sun Professional:
  You will see the precise time of status changes and receive an overview of reported status information of all blue’Logs of a system.

• Overview of all status inputs in a real-time table:
  The status of monitored devices can now be checked in real time.

• Overview of current status alarms:
  With the new overview, you can keep track of all alarms. Only open alarms will be displayed.
  VCOM and safer’Sun Professional will automatically obtain the information when an alarm is open or closed. This means that you are always up to date.

On April 20, 2016, the new Low Voltage Directive 2014/35/EU took effect in Germany. It replaced Directive 2006/95/EC and affects the data logger series WEB’log LIGHT+ 20, BASIC 100 and PRO unlimited. meteocontrol assures that these devices conform to the new Low Voltage Directive.

In addition to the company's own products, meteocontrol offers selected and tested accessories of third-party providers in order to provide you with a complete and comprehensive monitoring system. We are in the process of talking with our suppliers to determine whether their products also conform with the new Low Voltage Directive.

The following products will be discontinued effective October 31, 2016:

• WEB’log Comfort GPRS: Item number 421.166
• WEB’log Comfort Analog: Item number 421.160
• WEB’log Residential: Item number 421.177
• Local Data Manager (LDM): Item number 422.422:

The discontinuations also affect the OEM business and include these items.

For orders placed by October 31, 2016, products will be delivered until inventories are exhausted. We will let you know if a product is no longer available and supply a different item after talking with you. We will naturally continue to handle service requests and warranty claims for these products.

We continuously refine our product portfolio and adapt it to new market needs. We offer the following products as alternatives to the discontinued items:

• WEB’log LIGHT+ 20 for PV systems < 20 kWp
  as a replacement for WEB’log Comfort Analog (item number 421.160), WEB’log Comfort GPRS (item number 421.166) and WEB’log Residential (item number  421.177).
   
• SCADA Center
  as a replacement for the Local Data Manager (LDM): item number 422.422
  In combination with the blue’Log X series, meteocontrol's newly developed SCADA Center provides you with the ideal solution for SCADA requirements. You can use it as a stand-alone solution or together with the VCOM for your operation management.

You will now find a new online input mask under the "Repairs" tab. The tab can be found on our website between FAQ and contacts.

How should you file a report?

You should first contact our sales team by telephone at
+49 (0)821 34666 – 80 or by e-mail at sales@meteocontrol.com  for the following problems:

• Wrong delivery
• Transport damage
• Return

How to file a service order for each device:

www.meteocontrol.de  Repairs

To ensure smooth processing of your complaint, we ask you to keep the following points in mind:

1. Please fill out the service request completely and submit it by clicking [finish]. You will receive a confirmation e-mail after you complete the request.
   
   By sending the form, you acknowledge your acceptance of eventual costs, our general terms and conditions and the data protection declaration.
   
   NOTE: Please use one RMA position for each device! Several devices may be included in one request.
    
2. You may dismantle the device in question once you have received authorization from the support.
    
3. Please include a copy of your invoice and the printed information from the confirmation e-mail in the return shipment.
   
   NOTE: We will be unable to process a return that does not include a RMA number!
    
4. Please include the RMA number every time you inquire about your request and send your repair requests to rma@meteocontrol.com.

Note: Carriage forward will not be accepted!