News, views and reviews from AU’s tech sector No Images? Click here Dear , The Metropolitan Mobile Radio network – that’s the line used by Victoria police, ambulance services and the Metropolitan Fire Brigade - is dropping some serious dollars on its new walkie talkies: AU$261 million. A big number alright, and a contract Motorola will be happy to win, but likely worth it: Over 40 million calls are made across the network each year, and, as you can imagine, there are some very stringent availability requirements in place for the ‘always on’ service. But the real dollars are in the range of sweeping upgrades planned. The platform is due to be extended to include more emergency services (Victoria State Emergency Service, Corrections Victoria and Life Saving Victoria), new visibility will be brought to the Triple Zero emergency call and dispatch system, and most importantly, the new system will lay the foundations for ongoing improvements to the network’s data-crunching capabilities. Let’s hope the big price tag also translates to a triple zero risk factor. Also this week:
Enjoy your weekly subscription of complimentary reading! Jonathan Cotton Motorola’s $261m upgrade to first responder radio networkThe tech company will trial its push-to-talk solution and extend radio network access to more users via broadband... At a cost of AU$261 million it’s a reasonably sized deal – the highest value per annum the business solutions division of the US tech giant has signed in Australia and one of its largest worldwide. “It’s the highest value per annum Motorola Solutions has signed in Australia and one of its largest worldwide.” The end of ownership: The sub economy boomsIt’s not new, but then again, it kind of is. Goodbye pay-per-product - the subscription economy has come of age... From software to underwear, Cadillacs to commercial-free TV, there’s a new way of doing business: Subscription. “This shift requires new models of thinking and new flexible systems.” Breaking down the biggest worries of tech managersThe numbers are in: Complexity, lack of skills and lack of cloud visibility are the biggest headaches for those on the front line... The study, Reducing Complexity in IT Infrastructure Monitoring: A Study of Global Organisations, looks at the challenges companies face monitoring their cloud and on-premises environments. “The biggest problem experienced by companies is that data ingestion and normalisation is cumbersome and tedious.” AI meets CX: The ultimate test of…human patience?The robot hordes are coming to manage the customer experience. Welcome to hell... According to the forecasts, the robots are coming and they’re going to revolutionise the way business thinks about the customer experience (CX). “In an increasingly automated world, the human touch is more important than ever.” Why any cloud migration strategy should start with the data warehouseMany Australasian organisations want to shift their IT infrastructure to the cloud, says Peter O’Connor, Snowflake Computing’s APAC VP of Sales. But where to begin?... Interestingly, the best place to start is with the enterprise data warehouse (EDW). “As with any infrastructure move, the business benefits have to be clear enough that any reluctance to change can be overcome.” Six customer engagement tips when using chatbotsChatbots just could be the game-changer for SMBs looking to compete against larger competitors... Small companies now can engage with thousands, or millions, of customers in an automated, personalised conversation. “Companies should remember that chatbots can’t handle every situation and should train their bots to hand off certain requests to live, human agents.” This week's sponsor: Upcoming events: > National manufacturing week | May 9-11 | Sydney iStart is proudly supported by these leading Australian software providers: Latest Buyer's Guides ERP Buyer's Guide | CRM Buyer's Guide | HR/HCM Buyer's Guide | BI & Analytics Buyer's Guide Privacy statement: We have sent this weekly eNewsletter to you at your e-mail address: [email address suppressed]. iStart will never share your e-mail address, but you may from time to time receive other event invitations or partner communications from us. You can opt out of these by managing your subscription preferences, where you can also update your e-mail address and other details. Find out more about iStart | Advertise with iStart | Subscribe
|