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Editor's note
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Despite a debt recovery program that’s driven thousands of anxious customers to their phones, the Department of Human Services said earlier this month that the average wait time to speak to someone at Centrelink was just over 14 minutes.
Today we have an infographic that breaks down the truth behind Centrelink’s reported wait time and why it actually hides more than it tells us. And Paul Henman explains why Centrelink’s capacity to do its job has been slipping for the past decade. Better communication and engagement could fix the problem.
From 12.30pm to 1.30pm AEDT today Hayley Fisher will be taking part in a live Q&A on why higher child support payments actually lead to an increase in the employment rate of single mums.
And in our series on how to understand and report science we look at how scientists use statistics to analyse their results, and how data can be abused.
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Wes Mountain
Deputy Multimedia Editor
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Top story
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Australia’s social security policy and service delivery system is not designed to put customer needs first.
AAP/Julian Smith
Paul Henman, The University of Queensland
The extent of Centrelink’s customer service delivery problems is legendary – and it's been getting worse in recent years.
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Politics + Society
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Wes Mountain, The Conversation
We created a graphic to explain what's really going on when Centrelink says its wait time is under 16 minutes.
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Kellie Pollard, Flinders University; Claire Smith, Flinders University; Jordan Ralph, Flinders University
In contrast to perceptions of other homeless people sleeping rough, Darwin's "long-grassers" are applying a long cultural tradition to deal with the situation in which they find themselves.
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Michelle Grattan, University of Canberra
The government has announced legislation to ban secret payments between employers and unions.
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Myles McGregor-Lowndes, Queensland University of Technology
Donors feel doubly let down when a charity they have supported falls short of the high standards of conduct expected of them.
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Business + Economy
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Hayley Fisher, University of Sydney
Higher child support payments actually lead to an increase in the employment rate of single mums, research finds.
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Science + Technology
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Ken Baldwin, Australian National University
Today is the start of Science Meets Parliament, which helps our nation's leaders embrace the latest scientific evidence.
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Peter Fisher, RMIT University
Machines are taking over many human tasks but what happens when something goes wrong? Would humans still have the skills to react and prevent a tragedy?
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Environment + Energy
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Don Driscoll, Deakin University; Bek Christensen, The University of Queensland; Euan Ritchie, Deakin University
The government's charity drive for threatened species shows it's unwilling to invest what's needed to prevent extinction.
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Health + Medicine
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Clare Farrand, George Institute for Global Health; Jacqui Webster, George Institute for Global Health
While we've been trying to minimise sugar and fat intake, it seems we’ve been overlooking one of the biggest dietary killers of all – salt.
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Helen Stallman, University of South Australia
People have long been fascinated with sleepwalkers. Is it dangerous?
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Arts + Culture
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Roslyn Petelin, The University of Queensland
A badly written law cost a US company US$10 million, when a judge ruled that a comma missing from a statute meant 75 truck drivers were owed four years of unpaid overtime wages.
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Catherine Strong, RMIT University; Emma Rush, Charles Sturt University
Chuck Berry has died age 90, rightly remembered as the legend who shaped rock and roll. But his misdeeds can't be ignored in the rush to glorify an icon.
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Columnists
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Featured jobs
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CSIRO — Dutton Park, Queensland
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RMIT University — Bundoora, Victoria
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University of Melbourne — Parkville, Victoria
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University of Wollongong — Wollongong, New South Wales
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Featured events
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CSIRO, 3-4 Castray Esplanade, Hobart, Tasmania, 7004, Australia — University of Tasmania
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Macmahon Ball Theatre, Old Arts Building at the University of Melbourne, Parkville, Victoria, 3010, Australia — University of Melbourne
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Old Geology Lecture Theatre, University of Sydney, New South Wales, 2006, Australia — University of Sydney
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UTS Business School, level 8, 14-28 Ultimo Rd, Sydney, New South Wales, 2007, Australia — University of Technology Sydney
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