Dear ,

Hands up who hasn’t shopped on their mobile phone? In today’s fast paced world, it’s an increasingly practical and convenient way to get stuff done and, for some of us at least, enjoy a break.

But PayPal’s latest m-commerce research finds we’re not all happy mobile shoppers, with Australians demonstrating high rates of purchase abandonment due to poor user experience or security concerns.

Jonathan Cotton dives into the research to see where the market is heading and what Aussie businesses need to be considering.

In other news this week:

Drones, privacy and the home delivery conundrum
CSIRO shoots for the moon with space plans
Too old to code? Add ageism to your diversity quotas
AgTech meets RegTech meets InsurTech down on the farm

And Esker offers up some tips on machine learning and how it can be used to flag potential errors in orders – keeping your customers happy and freeing up staff to focus on work that adds value.

Happy reading,

Heather Wright
Editor
editor@istart.com.au

PayPal’s take on Aussie m-commerce

New research finds a significant gap between customer demand and mobile payment readiness...

Mobiles have become an essential tool for Australians in everyday life, but business is yet to meet the market according to PayPal’s latest review of the state of mobile commerce.

“Understanding the real issues consumers face will help businesses build better websites for mobile commerce.”

[Read more]

Commercial drones take flight

But regulation is yet to catch up…

Commercial drone use is taking off across A/NZ, but legislation is failing to keep up, and delivery by drones has yet to live up to its promise.

“It’s a very significant trial – not just for Australia but internationally – of real life home deliveries.”

[Read more]

CSIRO shoots for the moon with ambitious space program

Harnessing industry, research and the issuing of a ‘lunar challenge’...

CSIRO has said in no uncertain terms: The challenge is to grow the size of our domestic space industry to AU$12 billion by 2030.

“The Govt has established the Australian Space Agency to grow our space sector, helping to create more jobs and boost our economy.”

[Read more]

Are younger devs better devs?

Add ageism to prickly issues to avoid in your dev team...

It is an age-old debate: Are younger programmers better than their older counterparts?

“We need developers who can talk in terms our clients can understand and relate to.”

[Read more]

AgTech meets RegTech in health and safety apps

And now insurance is about to join the party…

Mobile apps for health and safety on the farm are a growing market.

“Jerry down the road who does nothing gets the same premium as Mike up the road who is really engaged in health and safety.”

[Read more]

How machine learning can raise the bar in customer service

Using AI to power the next decade of customer experience will reduce errors in sales orders says Esker's Eric Bussy...

Machines are exceptionally good students.

“ML will ensure orders are processed correctly and free up staff to do what they do best – delivering on promises and fulfilling customer needs.”

[Read more]

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