Welcome to the first edition of TechTips. A monthly communication dedicated to the technical boffins, gurus and those who need a helping hand every now and then.

This communication is a result of your direct feedback. We will try and keep it as short as possible each month. However, when we do mention something, it's because we think it's pretty important.

More information and downloads can be found on the Interlogix Support Portal however this e-communication will highlight those important issues and give you the tools and information you need.

We hope you find it useful - if you want to learn more about a particular topic, just drop us a line and we'll be sure to feature it in the next edition.

Happy reading, from the Interlogix Technical Support team.

Security Commander 2 Upgrade Procedure

With the introduction of Security Commander 2, it is important to note that the upgrade procedures from 1.8.5 and 1.9.1 are different.

The following procedures will help:

Click here for 1.8.5 systems

Click here for 1.9.1 systems

 

Fix for Dialler / Permaconn issues on Challenger10

The latest version of Challenger10 firmware addresses compatibility issues with some dialler and Permaconn systems. More information can be found in the release notes.

 

Titan 3 Memory Detection Changes

Titan 3 has changed the way it determines what memory size the Challenger has installed by now requiring the selection to be made manually. An incorrect setting can cause user upload issues.

Refer to this article for more information.

 

Challenger v8 – Automatic Re-arm after a specified time

One of the most useful functions of the Challenger system is the automatic re-arm function, It arms the system automatically and avoids the problem of occupants forgetting.

See this knowledge base article for instructions on how to set this feature up.

 

User Conversion when upgrading to a Challenger10 with Titan 3

A common issue when upgrading a V8 Challenger to a Challenger10 occurs when the users are converted to IUM (Challenger10’s native format) without Titan being told which card format is being used.

Refer to this article for more information and tips to avoid problems when converting.