Multi-Modo

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Volume 8 / October, 2011

Red fobbers are Modo pioneers

what a year!

October marks a new fiscal year for Modo, a great time to reflect on some of our big accomplishments last year.

We helped found the international CarSharing Association and the Federation of Canadian Carsharing Co-ops. We were an advising member of the City of Vancouver’s 2040 Transportation Plan and we worked with the Sustainable Transportation Coalition to advocate for long-term transit funding. We strengthened our relationships among fellow co-ops by working closely with the BC Co-operative Association and providing support and advice to co-ops starting up. We launched our new brand, Modo, in the spring and brought carsharing to a broader group of people who don’t need to own a vehicle. Because of our membership growth we were able to purchase new vehicles for both replacement and expansion. And to cap off the year we launched our much-anticipated mobile site, which now accounts for about 20% of all member bookings.

Moving into our 15th year in business, we’re excited to celebrate UN’s International Year of Cooperatives in 2012 by continuing to build on our achievements. Please join us for the ride!

Image above: red fobbers and Modo staff members Tanya, Mona, and Annika are pioneering carsharers. Their member numbers are two- and three-digits long.

in this issue

fleet news - one year anniversary of keys in vehicles

annual modo member survey

features

fleet news - one year anniversary of keys in vehicles

About a year ago, we sealed up the lock boxes and secured keys in our cars. We made this change based on a lot of feedback: members sometimes didn’t feel safe or comfortable fiddling around with the lock box, especially when it’s dark or wet out.

We’re now happy to report a virtual elimination of costs associated with lost vehicle keys including staff administration time and towing charges to car dealers. We’ve also heard from many members that this change has vastly improved the carsharing experience.

What to do with the old lock box key? Recycle it!

modo moves

Vancouver – Main Street Corridor

VEHICLE UPGRADE + LOCATION CHANGE at E 33rd + Main, a 2012 blue Fiat 500 hatchback, in the underground parking lot of 215 East 33rd Avenue. This location was formerly Main + E 33rd.

Vancouver – Cambie Corridor + Kitsilano

VEHICLE UPGRADE at Laurel, a 2010 blue Ford Ranger truck with no canopy (as shown in the image).

VEHICLE UPGRADE at Kits House, a 2011 dark green Toyota Matrix hatchback.

Vancouver – West End

VEHICLE UPGRADES at Denman Place Mall and The Dogwood, a 2011 green Mazda 2 hatchback at both locations.

Looking for more Modo locations? Check out www.modo.coop/find.

modo tips

Is it stickered? Our fleet inspectors use clear stickers (approximately the size of a quarter) to mark noted damage. That means that we will address the damage in due course. No need to report stickered dings or dents.

Can’t start? Our fob readers can be sensitive sometimes and register more than one fob event. This would engage, then disengage, the engine – making it impossible for you to start the ignition. If you find yourself in this situation, hold your fob up to the reader again (you can do this directly from the driver’s seat!). Always wait at least 60 seconds between fob events to allow fob messages to be sent and received. If the ignition still won’t engage, double check your booking confirmation and phone Modo for assistance.

snow tires

Last winter, we updated our policy with respect to snow tires. After consulting a fleet service provider, we determined that the cost of swapping tires on vehicles each season far outweighed the incremental reduction in tire life by keeping snow tires on all the time.

Snow tires are available on about 10% of our fleet year round. When booking a vehicle, you can add 'snow tires' to the ‘Required Features’ search filter to nab something suitable for your snowy trip.

search for snow tires when booking a vehicle

upcoming events

Bike to Work Week Oct 31 through Nov 6
Vancouver Area Cycling Coalition’s Bike to Work Week encourages cyclists of all levels to ride their bikes to work. Register and be part of creating healthy cycling change for our cities. Log your commutes online and calculate greenhouses gases saved and calories burned. Learn more at biketoworkmetrovan.ca.

Passion for Justice, Thursday November 3 at District 319
Pivot’s annual charity auction is back: all proceeds go toward Pivot’s legal work for residents of Vancouver’s Downtown Eastside. For the second year in a row, Modo will be providing a handsome carsharing credit for the silent auction. Get your tickets soon to this popular event! Learn more here.

Municipal elections, Nov 19
Mark this important date on your calendars. If you want to see progress with more cycling infrastructure and transit options in your community over the next three years, vote for it!

Art for Life, Nov 26

Friends For Life hosts the 18th annual Art for Life auction at the Rocky Mountaineer Station. Pieces donated by some of Vancouver’s top artists will be up for auction with all proceeds to Friends For Life. Plus, Bif Naked will be performing! Get tickets at artforlife.net.

annual modo member survey

We get some incredible feedback and suggestions from our members: we love it because it shows that you’re thinking about carsharing and ways to make it better and more accessible for more people.

Here’s another way to let us know how we’re doing and how we can improve. Our annual member survey asks you to tell us about the carsharing service we’re providing, as well as your opinion about the work we do in our community. If you can spare about 15 minutes of your time, your feedback will help us to move in the right direction. This survey will be open from now until November 30th. Thank you!

surveymonkey.com/s/ModoSurvey2011

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