Hi there,

Datacom has long been bullish about the Australian market. The Kiwi-founded company is set to expand its already strong foothold with news of plans to add a second customer service hub in South Australia – bringing with it 650+ new jobs.

The first SA hub, opened in 2018, proved an employment winner, adding staff faster than initially anticipated, with headcount now topping 1,200.

The new facility will model the first, targeting the previously unemployed and providing training and ongoing development into new careers.

At any time, the new jobs and upskilling would be welcomed. But as we look to rebuild post-Covid/-fires/-floods, news like this is not just welcomed, but vital for helping reboot the economy.

In other news:

AU border facial recognition system sparks biometrics debate
Alibaba hits a trillion and announces virtual trade shows and new services
MX + UX + CX + EX = MUCE, the new acronym for digital success
Forget sister cities, digital twinning is where it’s at

Enjoy the read,

Heather Wright
Editor
editor@istart.com.au

CUSTOMER SERVICE

650+ jobs on offer as Datacom opens new customer service hub

Datacom flies in face of economic downturn with Aussie expansion…

Covid be damned! Kiwi founded IT services company Datacom is bucking the economic downturn with plans for a new 650-plus-person customer service hub in South Australia.

“Investments like these will be critical to kick start our economy.”

[Read more]

BIOMETRICS

Australia’s new border biometric ID system goes live

New face-matching tech uses algorithms to spot border crims…

Australia has launched a new biometric ID border processing system, developed for the Department of Home Affairs by Unisys.

“We can do better with getting the balance right.”

[Read more]

B2B ECOMMERCE

Trillion dollar Alibaba launches online trade shows

It’s boom times for the e-com leviathan, as it looks to bring B2B commerce into the digital age…

It’s been a good couple of weeks for tech giant Alibaba.

“Online sales is no longer an option, but a necessity.”

[Read more]

DIGITAL TWINS

Digital twins find a home

Digital twins appear to be on a roll...

They are popping up in field support, manufacturing operations and infrastructure planning and even featuring in recreations of cities and entire states.

“Underlying these digital twins are common data standards, shared platforms and clear implementation plans to maximise the benefits.”

[Read more]

DIGITAL EXPERIENCE

Of Muce and Men: Finding success in the digital experience economy

X marks the spot…

It’s the meeting of the x’s – CX, EX, UX and MX – spawning a new term (MUCE) which Gartner says is a critical factor for success in the digital experience economy.

“Less effort, fewer steps, faster outcomes and quicker answers are needed.”

[Read more]

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