A Final Thought – It’s all been about so much more than metrics

By James F. Gardner, PhD, President and CEO

In planning for retirement and succession, I’ve been thinking a lot about metrics over the past few months – numbers, measures, benchmarks – my 24 years at CQL, 38 years working in this field, 21 Personal Outcome Measures,® thousands of people interviewed, hundreds of organizations, too many plane trips, memorable places in the U.S. and around the world.

For CQL, metrics and measurement has always been at the center of our work.

The focus on the metrics and the three actions steps of defining, measuring and improving offer a clear message.  But it’s an incomplete message centered on metrics.  And, after 24 wonderful years at CQL, I’m convinced that the CQL success is due as much to its overall value proposition as its successful metrics.

	Read more

Interview with Cathy Ficker Terrill

We sat down with CQL’s incoming President and CEO, Cathy Ficker Terrill to discuss CQL, the state of human services and the role CQL will play in the future.

What is your vision for CQL?

CQL will continue the forty plus years of leadership to further develop and expand progressive measures and indicators of quality in services and supports, personal quality of life outcome measures and measures of recovery.

CQL partners have traditionally been service providers, networks and state and federal government agencies.  In the future, CQL will need to expand the scope of its partners to include managed care entities, state agencies contracting with managed care entities, CMS, support brokers, services facilitators and micro boards.

CQL will provide leadership training and capacity building, while continuing to expand its role in accreditation.

	Read More

CQL Announces New President and CEO

	Learn More

Bethesda Community Living Hires Advocacy Mentors

	Learn More

Opportunities for Growth in Indiana Pursues Excellence for All

	Learn More

Parsons State Hospital Continues Accreditation Journey

	Learn More