Hi there,

As our transactions and interactions – be it with government agencies, banks, service providers, retailers or any of the many organisations we regularly interact with – become increasingly digital, and we hand over more and more personal data, trust has become the topic du jour for many.

A new report from IDC and Microsoft aims to take the pulse of consumer sentiment around trust in digital services – and the results aren’t entirely positive for business. In fact, only 31 percent of consumers across APAC trust organisations offering digital services to protect their personal data.

It’s a sobering stat, particularly when you consider that more than half of respondents also said they’ll switch companies if they have a negative trust experience.

But there are potential solutions…

In other news:

Be agile or be irrelevant
Data trust perceptions
Zag zigs into spatial services
Empired's Intergen setting the standard

We also take a look at how environmental solutions provider Veolia has harnessed modern enterprise asset management to gain a mobile edge and enhanced decision making while gaining new efficiencies and mitigating risks.

And speaking of good returns, we all want a good ROI on our IT investments, but many of the benefits of ERP systems can be hard to measure. So just how can you evaluate the return on your ERP investment? Register for our webinar, running Tuesday July 30, and all will be revealed.

Enjoy the read,

Heather Wright
Editor
editor@istart.co.nz

DIGITAL SERVICES

The perilous state of customer trust in digital services

Customers aren’t trusting business to protect their data – and they’re prepared to punish companies for failing to do so…

New research from IDC and Microsoft shows just what a fragile thing consumer trust can be for digital services providers.

Consumers will take action if they have a negative trust experience with 53 percent of respondents saying they would switch to another organisation.

[Read more]

AGILITY

Agility key in Vuca world

It’s a case of agile or irrelevant as the c-suite reboots for resilience…

Agility is the new currency of business with CEOs needing to be comfortable disrupting their business models in the current volatile, uncertain complex and ambiguous (or Vuca) world.

Two-thirds of the CEOs polled said that they were disrupting their sectors, rather than waiting to be disrupted.

[Read more]

DATA

Lost in translation: Data workers don’t trust company data

Mind that perception gap…

Data may be the new oil for business, but it’s causing a crisis of confidence, with less than a third of data specialists confident they can deliver trusted data at speed.

It’s often assumed that speed is an IT issue, but it’s not always clear that the business is responsible for data integrity.

[Read more]

GIS SYSTEMS

Zag maps new path with spatial services development

New spatial services team comes on back of GIS-SAP integration demand…

Zag is eyeing up a new market, launching a spatial services team on the back of increasing demand for integration of GIS systems with SAP.

“With big-data analytics increasingly used to aid decision making, integrating and maximising the benefit from GIS systems will grow in importance.”

[Read more]

MICROSOFT PARTNERS

Intergen tops for digital marketing among Microsoft’s A/NZ partners

Gains place on annual Top 50 Microsoft Partners report…

When it comes to digital marketing for Microsoft partners, Empired subsidiary Intergen is leading the pack across Australia and New Zealand according to a new report.

“It’s easy to see that there’s a friendly, human team driving the business forward.”

[Read more]

CLIENT INSIGHT

Charting a journey to operational excellence

Giving Veolia the ability to deliver requirements at short notice and improve their overall processes…

Veolia provides water and wastewater services, industrial cleaning, waste management and resource recovery and energy services.

Veolia can now provide robust outcomes for its clients including improved asset reliability at a lower cost.

[Read more]

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