COTA Queensland’s community care survey asked:
“What kind of support is needed for you to keep living at home and participating in the community?”
And a total of 431 people let us know - in the survey, on postcards and by phone.
Transport, followed by help with garden, home and cleaning, was the support services most mentioned. Transport is a concern for many due to the reduction or loss of car use and the need to shop, bank, attend appointments and activities, or see family.
This was followed by an array of needs including physical access to home and the desire to keep contributing to society.
People are finding out about the support they need most frequently from their GP followed by family and friends, Centrelink, existing services they receive, and community groups.
For care received there was a great deal of appreciation. Concerns included a desire for continuity in staff, visits being at a regular hour each week, and avoiding conflicting hours between service providers.
“I know my assistor as a friend not just a worker and she can virtually do my shopping without a list.” said one respondent.
The survey results are rich in the experience of participants and provide an extensive list of issues and important considerations.
COTA Queensland is using the results of the survey in the following ways:
• Reporting to government. The Australian and Queensland Governments look to COTA to provide advice on how to improve current Home and Community Care (HACC) and Community Care services it funds, as well as suggesting new ones.
• Informing Brisbane Metro North Medicare Local on people’s needs and service quality. COTA Queensland is on the Management Committee of a consortium of HACC service providers organised by this Medicare Local. Our role is to provide consumer feedback to improve services.
• To trigger further research especially around community based transport options.
• To inform submissions to state government including recommendations about the Queensland Budget.
• As a source of knowledge and individual stories to help when COTA Queensland meets with government representatives, advisory groups, and industry members.
Many thanks to all who contributed. We hope to hear from you again in our new Budget Survey.
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