Calling all Perth Bp Premier users – there's still time to book in for our October training on our latest release Lava! Join us as we navigate through clinical and management essentials as well as Lava’s extensive reporting functionality.

At Duxton Hotel, No 1, St Georges Terrace.

Tuesday, 10th October | 9:00am - 4:00pm | Bp Premier Clinical Essentials
Difficulty: Intermediate | Suitable for new users of Bp Premier and those needing a refresher, covering: MyHealth Record, Patient Workflow, Actions and Reminders, Templates and the Pathology Workflow.

Wednesday, 11th October | 9:00am - 12:00pm | Bp Premier Management Essentials.
Difficulty: Easy | Suitable for new users of Bp Premier and those needing a refresher, covering: Patient Management, Appointment Book Workflows, Billing (Medicare and Private), Medicare Processing and Document Scanning. 

Wednesday, 11th October | 1:00pm - 4:00pm | Bp Premier Advanced Management.
Difficulty: Advanced | Suitable for users looking for more information on managing their practice effectively using Bp Premier, covering: Configuration and Preferences, Appointment Book setup and layouts, Debtor Management, Bp Utilities, SMS, Backups and Disaster Recovery. 

Thursday, 12th October | 9:00am - 12:00pm | Bp Premier Dollars and Sense
Difficulty: Advanced | Suitable for longer term users and new adoptees of Bp Premier, covering: Reporting module, Adjustments and Deposits. 

Register online as places are limited and filling up fast or call us to express your interest today on 1300 40 1111.

Visit our website to find out more here

Best Practice Software has announced the release of Bp VIP.net v514, a major initiative for medical and surgical specialists in Australia and New Zealand.

Our CEO Dr Frank Pyefinch said it was an important step forward for users of Bp VIP.net in New Zealand and Australia. “Our Specialist software previously known as .net, VIP or Houston was recently rebranded to Bp VIP.net and this new release takes the software to the next level” Dr Pyefinch said. “Version 514 will bring to users new and improved functionality that will enhance practice productivity and staff efficiency. This update has been successfully tested by multiple customers over multiple specialties and, in response to their positive feedback, we are now releasing it to all our Bp VIP.net customers”.

Current users of Bp VIP.net will be sent a letter with the link to upgrade their current version of VIP.net. “They will also be sent documentation on new enhancements in Bp VIP.net and any fixes of identified issues” said Dr Pyefinch. “Our Support Teams in New Zealand and Australia will be on hand to help with any queries regarding the update”.

When the new version of Bp VIP.net has been installed, users will also be able to access the new VIP Knowledge Base in the Help menu, by selecting Online.

New features include:
• The Kiosk function, which allows users to design forms that connect to Bp VIP.net through a tablet that patients can complete to assist you in recording patient demographic information. (Best Practice Software will provide examples of the Kiosk UDF to help with design of customised clinic kiosk forms
• Enhanced Graphing for all specialties of monitoring and pathology results.
• Enhancements to the Daystay functionality and Medical Claiming.

For more details on Bp VIP.net software for medical and surgical specialists visit Best Practice Software’s website here or phone the Bp Support Team: 1300 40 1111 in Australia and 0800 40 1111 in New Zealand.

Great news for Bp Allied customers.  The final patch in our series of updates to rectify the performance issues within the appointment book of Bp Allied Version 5 has been released and is now available for download via "Check for Updates" within Bp Allied.

The issue was directly related to new functionality within Practitioner Availability which allows you to enter a Note for each time slot.  As this has had significant impact on performance, we have had to remove this feature.  We apologise to anyone who is currently utilising this and would invite you to contact us to discuss a work around.

For a full list of 'What's New' please click here.

We thank everyone for their patience and understanding over the past few weeks while we have worked to fix the performance issue.

Please contact our Support team if you have any concerns: 1300 40 1111 in Australia and 0800 40 1111 in New Zealand.

Team Bp are travelling to Melbourne to deliver their final stint of LAVA SP1 training for the year.

Held at Rydges in St Kilda, join our experienced trainers face-to-face from the 13th to15th November.

Learn how to navigate through our latest LAVA Service Pack 1, highlighting substantial reporting functionality enhancements made to the software and much more.

There are four courses on offer including:

Monday 13th November | 9.00am - 4.00pm | Bp Premier Clinical Essentials
This course is suitable for new users of Bp Premier and those requiring a refresher.

Tuesday 14th November | 9.00am - 12.00pm | Bp Premier Management Essentials
This course is suitable for new users of Bp Premier and those requiring a refresher.

Tuesday 14th November | 1.00pm - 4.00pm | BP Premier Advanced Management
This course is suitable for users looking more information on managing their practice effectively using Bp Premier

Wednesday 15th November | 9.00 am - 12.00pm | Bp Premier Dollars and Sense
This course is suitable for longer term users and new adoptees of Bp Premier

Register online as places are limited and filling up fast or call us to express your interest today on 1300 40 1111.

Visit our website to find out more here

The rollout of Bp Premier Lava has been very well received. If you’re yet to ‘take the plunge”, here are some hints and tips when upgrading to Lava SP1:
• We suggest you upgrade at the end of a provider pay period as the new management reports collate the information differently and therefore reduce the number of reports you run to pay your providers. (Only when upgrading from Summit 2014)
• The server and all client machines must be upgraded after hours
• Read the documentation supplied in the Knowledge Base articles prior to upgrading.
• Lava SP1 Release notes are located here, this includes Known Issues and workarounds at the end of the document
• If you use Bp for appointments and billing, tick ‘Install Bp Premier Online Claiming Module’ when upgrading, to ensure the Medicare Adapter is updated

Founded in 2002, Medical-Objects currently connect over 47,000 health providers across Australia.

With Medical-Objects, Best Practice users are able to receive reports in real-time directly into the doctor’s inbox, and send referrals directly from the letter writer.

All communication is secure and fully traceable via a delivery report. Two level acknowledgements show when your correspondence has been received and imported at both the sender and receiver side.

The Medical-Objects software is backed up by a dedicated support team.

For more information on Medical-Objects and their integration with Best Practice, call them on (07) 5456 6000 and press 2.

Click here to visit their website.

Make yourself a tea or coffee, sit back, relax and have a read of some of this month's hepful tips from the Bp Support Team.

Tip #1: Medicare Online Claims
When batching Online claims to Medicare, you may have received an error (Error 9341 – More information required).  To successfully send the online claiming batch you will need to enter service text on the respective billed item.  This will be resolved in a future version of Bp Premier but, in the meantime, as long as you put something in the service details box (even a full stop will suffice), you will be able to lodge your online claiming batch.

Tip #2: Information at the ready
When calling Bp Support please have the following information available:
• Site ID eg. BPS-95401
• Build number eg 1.8.6.801
• Your name
• Job number if applicable (Starting with CS-xxxxx-xxxxx )
This will help us provide the best support possible. The instructions to find your Site information in Bp can be found here.

Tip #3: Nash certificate expiry
Check your NASH certificate expiry… as the current Practice Incentives Program (PIP) payment quarter ends 31st October 2017.

If your practice receives the eHealth Incentive you will need to have your allocated number of Shared Health Summaries uploaded by this date.

Please check your NASH certificate expiry date and functionality so your practice can meet this deadline. Visit our Knowledge base here for instructions how to check your expiry date. If you are receiving errors visit this page to troubleshoot eHealth or resolve HI errors.

General information about the Practice Incentives Program can be found here.  If you require assistance with your NASH PKI certificate call Human Services on 1800 700 199.

As always, the Bp Support team are here to help: 1300 40 1111 in Australia and 0800 40 1111 in New Zealand.