"Highly impactful. It’s an eye opener to all that is about De-escalation"

- Delegate, NHS Frimley

Do you come into regular contact with conflict in your daily healthcare environment? Have you ever been in a situation which you have found difficult to handle and would you be comfortable finding yourself in a position which can escalate if approached in the wrong way?

A Proactive Approach to Conflict’ (APATC)

Talking Life's high quality training course (2 days or 1 day; online or classroom) offers particular insight into how to stop difficult situations escalating by focussing on the idea that there is more that can be done before a situation arises in order to prevent it, rather than waiting for a situation to happen and then responding to it.

The model used in ‘A Proactive Approach to Conflict’ was originally developed in 1993 and has been delivered to many thousands of people. Our programme uses the core principles of the APATC model and makes them relevant to people working in a wide range of settings and the individual challenges they face.

On completion of the 2-day course, participants will understand:

• The principles of conflict
• The difference between risk assessment and risk management. That conflict, like any other hazard in the workplace, should be accurately assessed before appropriate precautions are put in place
• The link between the attitudes of people at all levels in organisations, their effectiveness and the style of their practice.
• Rights and obligations under current legislation and the relevance to everyday practice and how dangers, hazards and risks cover a wide spectrum.
• How to defuse and de-escalate confrontation using verbal responses.
• Phase one and two physical interventions (deflection/escape/release techniques).

For more information about this 2 day course click here

For more information about the 1 day course click here

“It was an enjoyable session and I learned a lot from this training.”

- Health Worker, NHS

To visit our website and view dozens of other courses and/or download your own, bespoke brochure, click here

Did you know that you can get a 5% discount on your next training when a colleague you refer makes a booking? 

Contact us here for further details

Please feel free to forward this email to an interested colleague