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Good day, everyone! Welcome to my inaugural email filled with the bits and bobs I've been reading (and watching) throughout the week. I was devastated to have to wait so long to send this out, but I thought quite a bit on when the best time to send would be (as well as polling some of you): Thursday won out.
It's been a great week: Elise and I got another episode of Mod Minute up on Tuesday, I'm on the final legs of two really big integration projects here at work and we had our first snow here in Massachusetts. What are you excited about?
When thinking about what to include in here, it felt really important to me to include a section of "feel good" things. Because so many of us work in jobs that require us to focus entirely on the good of others, it can be hard to remember that we need to care for ourselves, too. I'd love to hear what you thought!
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Something I've always admired about Wistia is their commitment to company values. This blog post talks about how having explicit, shared values within their organization helps them with both everyday processes and determining where they'll go in the future.
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I found this article when doing some research for my upcoming UserConf talk on self-care. Did you know that as soon as you set goals, your brain treats them as though they've already happened? No? Me either.
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As leaders, we can so often feel like we need to remain a steady rock for the ocean of our teams to swirl around. In this post, Joel, the CEO of Buffer, talks about how important it actually is to grow and change along with them.
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Product, Support, Marketing
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Our second episode: now with 100% more audio version. We talk about bots in support automation, how to communicate learnings and insights with other teams, and how to avoid alienating your brand-new community members.
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This great talk by Zachary Skaggs covers strategies for handling and reducing your support overhead so that you can focus on what is most important: the customer's happiness (along with your own).
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Everyone in support and product knows that there is a fine line between doing what customers say and doing what customers want. Is the customer always right?
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Ever feel like you're not doing as well as you could be? Take a look at these breakthrough advances and inventions that the Nobel Committee incomprehensibly overlooked.
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You are proven to be more productive if you start the first 10 minutes of your day inspired. Use any of these 7 inspiring TED Talks to get you started.
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Next time you’re feeling apprehensive about your work, because others in your field seem more talented or confident, remember this: they only seem that way because you can’t see what they’re thinking. True facts.
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Thank you, so much, for taking the time to read and engage with me! Let me know what you're liking, let me know what you'd like to see more of. You are the very best.
-Mercer
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Mercer Smith-Looper · Linden St · Allston 02134 · United States of America
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