MEMO: COVID-19 Testing Results

TO:  Health care professionals in the Niagara region

FROM: Andrea Feller, MD MS FAAP FACPM, Associate Medical Officer of Health

REFERENCE: COVID-19 Testing Results

DATE:  August 2020

COVID-19 Testing Results

• Niagara Region Public Health (NRPH) will join many/most other health units, and be unable to respond to callers on our COVID-19 Information Line that are asking for COVID-19 laboratory results

• NRPH continues to receive many calls each day asking for results, so with this change, health care providers may get more calls from patients asking for their results

• We will continue to contact every person that has a positive COVID-19 test result

• Please continue to notify your patients of their positive or negative results

How health care providers can retrieve patient lab results

We understand some health care providers do not have access to Clinical Connect or OLIS.

Niagara Health has shared the following:

• Clinical Connect – privileges are not required
  • Register under the under the “Sole Practitioner’s Agreement” at Clinicalconnect.ca under the heading “Becoming a participant”
• OLIS - signup can take quite a while
  • If you need access, please start the sign up process for Clinical Connect in the interim, and reach out to Sime.Pavlovic@niagarahealth.on.ca with Niagara Health for more information. We are trying to investigate if OLIS signup can be expedited.

How your patients can obtain their lab results

• Ontario has an online portal for the public to access their COVID-19 lab test results
• For more information, refer to our Testing and Lab Results web page

More Information

If you have any questions, please contact our COVID-19 Information Line at 1-888-505-6074 or 905-688-8248, press 7, then press 1 for our dedicated line for health care providers.