10 August 2021

Frequently Asked Questions and Answers

Following a recent update introducing Supplier Central, please find our most Frequently Asked Questions and Answers to further assist you in registering your organisation.

1: I received the letter from Calvary explaining what Calvary Supplier Central is, when will I receive my login details?

If you have not received your login details by the 11th of August 2021, please contact our technical support partner:

DecisionMAX Helpdesk - Phone: (02) 9949 7603 or email:  inquiry@decisionmax.com.au

2: I have received emails from do.not.reply@decisionmax.com.au. Is this a legitimate email address?

Yes, do.not.reply@decisionmax.com.au is the email address for Calvary Supplier Central (CSC), the new online portal that Calvary is using to communicate with their suppliers. For more information on CSC please visit our web page: https://www.calvarycare.org.au/about/procurement/. Under the heading “Supplier Updates”, there is a copy of the letter we sent on the 29th of July 2021 – “Introducing Calvary Supplier Central”.

Please whitelist the email address do.not.reply@decisionmax.com.au to ensure you receive renewal reminders for your certificates of currency, vaccination statements or credentials so these may be updated in our system.

The welcome message containing your login details will look like this:

After receiving this email, you will receive certificate requests from Calvary Supplier Central. You will receive a separate email for each of the following:

• Public and Products Liability Insurance
• Professional Indemnity Insurance (if applicable)
• Workers Compensation
• Motor Vehicle Insurance
• National Police Check (where required)
• COVID-19 Vaccination Records for your employees who are accessing our sites

The emails will look like this:

3: I don’t think a particular type of insurance is applicable to me. How do I action this request?

Where you don’t think a particular type of insurance is applicable to you, please email us at nationalprocurement@calvarycare.org.au and explain why you don’t think it is applicable. Once we confirm that this does not apply to you, we will mark the certificate as “Not Required” in Calvary Supplier Central.

Please refer to the table below for the various insurances and when they may are required.