Niagara EMS dispatcher honoured for exemplary work

March 10, 2025

Niagara EMS is proud to announce that emergency medical dispatcher Joanne MacNeil has been awarded the Emergency Medical Services Exemplary Service Medal as part of the Canadian Honours, recognizing her outstanding dedication and leadership in emergency communications. She is among the first group of Ontario’s emergency medical communicators eligible to receive this honour.

Joanne has played a pivotal role in enhancing Niagara EMS operations, contributing to key committees on deployment, scheduling, and equipment. Her dedication to patient care is exemplified by her remarkable ability to handle emergencies with both skill and compassion.

“Joanne’s commitment to excellence, mentorship, and community service has left a lasting impact on Niagara EMS,” said Geordie Harris, commander of operations. “Her dedication to patient care and emergency response is truly inspiring, and this award is a well-deserved recognition of her remarkable career.”

Her impact extends beyond emergency response. Joanne has mentored colleagues, developed training programs, and supported numerous community initiatives, including 911 education and the Niagara EMS Christmas Adopt-a-Family program. Her commitment to excellence and compassion continues to make a difference in the lives of her colleagues and the community.

Niagara EMS congratulates Joanne on this well-deserved recognition.

Media contact

Courtney Westerhof
Niagara Region Public Health
905-688-8248 ext. 7303
courtney.westerhof@niagararegion.ca