12  August 2021

Dear Resident or Family Member,

RE: Updated Visitor Restrictions - Calvary Haydon Retirement Community

Today, 12 August 2021, ACT Health has updated the advice for residential aged care sites based on the recent COVID-19 case within ACT.

What  does this mean for residents and families?

Effective from 5pm today, 12 August 2021, and until further notice, the following new restrictions will apply:

• Visitors will not be permitted entry. Due to the heightened risk of infection and consistent with the latest government directives, general visitation has been suspended from 5pm today, 12 August 2021 until further notice.
• Special exceptions to visitation rules. Visitation exceptions may apply for residents at end of life, or who may be experiencing distress, or where a special care and support role is provided. Please speak with the manager of your home to discuss arrangements.
• Resident social outings will not be permitted. All other outing requests will need to first be discussed with and approved by the Facility Manager. Each request will be risk assessed in line with the latest ACT Health guidelines. Excursions for necessary medical treatment will continue to be permitted as usual.
• Calvary WebEx video call service is in place for residents to stay connected with family. We are aware that this decision may be unsettling for residents and families. We encourage families to contact the facility and book a time for WebEx video calls to minimise the effects of social isolation.
• Window visits will be facilitated. Should you wish to arrange to see your family member we encourage you to contact the facility to book a time.
• Our staff will be wearing face masks. Consistent with the latest ACT Health advice, our staff and any visiting GP will be required to wear a surgical face mask at all times. Any visitor who is permitted entry as a special exception will be required to wear a face mask at all times.

We will continue to monitor ACT Health advice and keep you informed of any developments. For the latest information on COVID-19 case locations, please visit the ACT Government website. https://www.covid19.act.gov.au/updates/covid-19-areas-of-concern

Please don’t hesitate to contact the Calvary Haydon Manager should you have any questions or would like to discuss the individual care needs of your loved one.

Thank you for your continued understanding and cooperation in this challenging time. By following the rules, you are helping us to keep everyone safe.

Sincerely,   

Martin Bowles | National CEO

Barb Reid | Regional CEO - ACT