Indoor Classes Are Back! 

Hi there,

May brought another milestone in the roadmap out of lockdown: indoor classes were finally able to return! This came as another relief for the fitness industry and meant that class-based businesses could get back up and running again. We've been helping gyms, studios, PTs and more across the country get their booking systems in order so that they can maximise their revenue now that the fitness industry has more freedom.

Behind the scenes, we've been working away on a big project that we'll be launching in the summer. Read on to learn more!

Coming soon 👀

We've spent the last few months working hard on something new that has been heavily requested by our users, and we're excited to say that we're almost there! We'll be announcing what this new thing is in the summer - which is only a matter of weeks away.

Make sure you're following us on Facebook & LinkedIn to be the first to hear about it. We'll also be making an announcement through the orange circle in the ClubRight Application, so keep an eye out. 

Customer Feedback, Satisfaction Surveying and Net Promoter Scores. 

Understanding how your customers feel about the experience you provide is vital, and Leisure-net Solutions can assist on three fronts: customer feedback, satisfaction surveying and the Net Promoter Score. NPS (on a score of 0 – 10, 10 being highly likely, how likely are you to recommend our club to a friend, relative or colleague) is a universal method of measuring loyalty.

Their closed-loop system also asks why they would not and provides referral voucher or guest pass if they will. NPS will give you sales opportunities and a barometer to constantly measure your impact on the customer experience. All services can report automatically and collate results from multi-site operators and be linked to trigger points within ClubRight member journeys.