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Vaccine Ordering Reminders

To: Health Care Professionals in Niagara
From: Clinical Services Division, Niagara Region Public Health
Reference: MEMO - Vaccine Ordering Reminders
Date: July 3, 2025

This memo provides important reminders about ordering vaccines.  

  • Submit your vaccine order a minimum of three full business days before your scheduled delivery day. The day of delivery does not count.
    • E.g. if your delivery day falls on the second Tuesday of July (July 8, 2025), you are required to submit your vaccine order three business days prior, which would be Wednesday (July 2, 2025) by 4:15 p.m.
  • Orders received less than three full business days before, as described above, will not be processed until the following delivery date
  • Vaccine orders will only be delivered to your facility according to the vaccine delivery schedule. Consider making a note of the delivery dates in advance to plan accordingly.
    • E.g. using the scenario above, note on your calendar that July 8 is your delivery date and orders need to be in by July 2 at 4:15 p.m.
  • As a reminder, statutory holidays do not count toward one of the three business days

Submitting Vaccine Order Forms

Please review your current inventory and your upcoming appointments prior to ordering. This ensures you are requesting enough vaccine on your vaccine order form before submitting, as any adjustments may be difficult to accommodate after your order has been processed. Try to submit only one order per delivery date. If you need to make any additions or changes to your order after it has been submitted, call Public Health to discuss further.

Receiving Vaccine Deliveries

If vaccine product(s) were missed and/or you are concerned your full order was not received, call Public Health immediately.

Contact Public Health  

Call 905-688-8248 or 1-888-505-6074 ext. 7396. Please state that you are a health care provider, and we will prioritize your call during times of high call volume.

 
 
Niagara Region
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Niagara Region Public Health
1815 Sir Isaac Brock Way, Thorold, L2V 4T7
Tel: 905-688-8248 • Toll Free: 1-888-505-6074
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