Dear Resident Family Member,

RE: COVID-19 Outbreak Update for Residents and Families: Calvary Haydon Retirement Community

We wish to inform residents and families that as of 8.00am this morning, the number of confirmed positive cases of COVID-19 at Calvary Haydon Retirement Community remains the same: nine (9) residents and three (3) members of staff.

With the assistance of ACT Health, the retesting of residents and staff has commenced on site this morning and we expect to have the results of this testing by tomorrow.

Residents and families will be notified of any additional cases as soon as we have this information. In the instance a resident returns a positive COVID-19 test, the resident, their family and doctor will be contacted directly by the facility and provided with an update on current health and wellbeing.

The retesting of residents and staff will continue at intervals as advised by the ACT Public Health Unit.

We know that the past five days has been a very difficult time for residents and families and you will be feeling anxious. To help residents and families stay connected during lockdown, we want to remind you that Calvary’s WebEx Video Call service is available.

Residents or families are welcome to arrange a booking for a WebEx video call on (02) 6264 7538. WebEx video call bookings are available between the hours of 11am and 4pm (Monday to Friday). However, special arrangements can be made for calls outside of these hours if required.

We will continue to contact the listed person responsible for each resident by phone on a daily basis and email an update with any developments. You can help us to ease anxiety by please sharing this information with other family and friends.

For more information, including regular Situation Updates and a suite of Frequently Asked Questions and Answers, please continue to visit www.calvarycoronavirusupdates.org.au

As the situation evolves at Calvary Haydon, please be assured that our dedicated staff are working hard to keep all residents safe from infection. Our staff are trained in strict infection prevention and control protocols and are providing care while wearing the appropriate PPE at all times.

Thank you for your continued patience at this challenging time. We are grateful that families are working with us so generously to ensure the safety of your loved ones in our care.

Sincerely,

Martin Bowles, National CEO

Barb Reid, Regional CEO - ACT