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Dear National Disability Insurance Scheme (NDIS) participant, carer, family member or representative This letter is to tell you about how the NDIS Quality and Safeguards Commission (NDIS Commission) can help you. What is the NDIS Commission? The NDIS Commission was set up to improve the quality and safety of the NDIS supports and services NDIS providers
deliver. The NDIS Commission makes rules for service providers to follow so that services are safe and meet quality standards. What we’ll do for you For people with disability who receive NDIS funded services, the NDIS Commission: • helps by listening to your complaints about service providers and working to resolve them It’s OK to complain You have the right to raise a concern about NDIS supports and services if you are not happy. Speaking up can help to improve supports and services for you and other people. We encourage you to talk to your provider first to see if you can resolve your concerns. You can ask someone you trust, or an independent advocate, to help you. You can find a list of independent advocates on the Disability Advocacy Finder. If you don’t think the provider handled your complaint well, or you don’t want to speak to your provider yourself, you can talk to us. You can make a complaint by phoning us or contacting us through our online complaints contact form. When you complain to us, you can let us know how you would like to get information (e.g. telephone, email, easy read pamphlets, Auslan or another language or form of assisted communication). Find out more You can find more information about the NDIS Commission, including what this means for you, on the NDIS participants webpage, via the Participant Welcome Pack, or by calling us (free call from landlines) at 1800 035 544. I look forward to working with you, your families, carers and advocates to improve the supports and services you receive as part of the NDIS. We will work with you, and with service providers and workers, to resolve problems and improve the quality and safety of NDIS supports—for you and other people who receive NDIS funded services. Graeme Head AO 1 December 2020 Ref: D20/25124
General Enquiries1800 035 544 (free call from landlines) Our contact centre is open 9am to 5pm local time, Monday to Friday. To provide feedback, contact the NDIS Commission by emailing |