QPC Australia is excited to announce the mid-year ICMI Contact Centre Training seminars for July and August 2014.

These public sessions will deliver ICMI’s flagship course Essential Skills and Knowledge for Effective Contact Centre Management.

Directors, Managers, Team Leaders, WFM Team - build a solid foundation for successful contact centre management. You’ll learn strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.

You can't afford for your Team Managers to NOT attend Essential Skills and Knowledge!

• How much is a 1% increase in adherence worth?
• How to maximise Service Level (Grade of Service) with competing back-office workloads
• Can you achieve Grade of Service AND Quality AND a good Net Promoter Score?

Course Information | Registration

2 Days - $1950 (20% discount for bookings of 3 or more)

Brisbane        Tue & Wed     22 & 23 July
Sydney          Thu & Fri        24 & 25 July
Adelaide        Tue & Wed     29 & 30 July
Melbourne     Thu & Fri        31 July & 1 August
Canberra       Tue & Wed     5 & 6 August

Dates are subject to minimum bookings

Discount rates are applicable for onsite groups.
Contact us for applicable discounts and availability.

Workforce Management Boot Camp
Advancing Quality Through Monitoring & Coaching
Managing Customer Contacts with Quality

Course Information | Contact Us

Check out our website QPC Australia and feel free to Contact us regarding any QPC Educational Services

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