Trending in ITApprove Timecards From Your Phone Join Tech Tuesdays – HM's Weekly Microsoft Training Ways to Connect to the HM Network Remotely Specimen Label Printing Reminders and Troubleshooting HMH: We Want Your Feedback on Barcode Specimen Scanning
Security MattersLaunch AlertsSpecimen Scanning at HMB on Tuesday, July 20
Epic UpdatesProvider News- Physician Connect June Newsletter
- Name Change Alert: COVID-19 Qualitative RT-PCR
- Haiku/Canto Update Pop-Up Reminder
- Electronic Prior Authorization Pilot Expands
- New IllumiCare Smart Ribbon Apps
For Managers
Approve Timecards From Your PhoneWith the new LaborWorkx Mobile Time Management app, you can review, edit and approve timecards directly from your mobile phone. Follow these simple instructions for downloading and using the app: Mobile Time Management For questions, email HR Hub during regular business hours or
reach out to the IT Help Desk.
For Remote Workers
Ways to Connect to the HM Network RemotelyWhen you need to stay connected and you're not at an HM location, here are several ways to access your files and Microsoft apps, like Outlook, Word, Excel and more. Office 365 (portal.office.com): Off-network access anywhere, on any device - Log in to Office 365 and you'll see icons for Microsoft Outlook, Word, Excel, PowerPoint, OneDrive and
more.
An easy option is to start working in OneDrive for the items you use most often, giving you access to these files anywhere, from any device, without being at work. Click for more information.
Apps Center (apps.houstonmethodist.org): Connect to the HM network - Enter your username, e.g., TMHXX9 and select This is a private computer. Click Log in. If prompted, follow the steps to get the two-factor authentication code sent to your mobile device via SMS text or phone call. Enter your network password and click Log on. Click Detect Receiver, if applicable. Note: Only log in from a private computer.
VPN: Connect to the HM network (Note: This option only applies if you currently have access) - Email this link (file://tmh.tmhs/NETLOGON/login.bat) to yourself (Note: this link is an internal computer command and not an internet URL). Each time you log in remotely, click the link in the email to access to your I-drive and shared drives. For instructions, click here.
For All Hospital-Based Nurses
Specimen Label Printing Reminders and TroubleshootingPrinter and human error are causing specimen labels to print with some required details missing or unreadable. When printing lab specimen labels, the following elements must be clear and legible, or the specimen may be rejected by the laboratory: - Patient’s first and last name.
- Patient’s MRN and/or DOB.
- Date and time of specimen collection.
If required elements are not printing clearly on the label, turn the label
printer off, and try the following: - Pause and turn it back on to allow it to auto calibrate.
- Open the lid, reseat the labels, close the printer lid and turn the power back on. This will recalibrate and realign the label feed stock within the printer.
- Open the lid, clean the printer head with alcohol prep, close the lid and turn the power back on.
If the alignment issue is not resolved, please contact the IT Help Desk and be sure to include the label printer hostname for printer maintenance and/or troubleshooting. For more information, including examples of proper removal of a specimen label from the printer, review the Troubleshooting for Specimen Label Printing tip sheet.
For HMH Nurses, PCAs, Mental Health Techs, RTs, ED Phlebotomists and Lab Staff
HMH: We Want Your Feedback on Barcode Specimen ScanningHMH Barcode Specimen Scanning launched in early May for nurses, PCAs, mental health techs, RTs, ED phlebotomists and lab staff, and we need your feedback. Please take a minute to complete this survey (online or with your phone using the QR code on the left).
Your input will be used to help improve the tool and processes going forward. All responses are completely anonymous.
For Everyone
Reset Your Own Password – Simple, Secure To keep HM patient and employee data safe, passwords will require a minimum of 10 characters at your next update. You can reset your password on or off network. Password Requirements – minimum of 10 characters
For security standards, your password must not include any part of your name or HM username and must include three of the following: - An uppercase letter.
- A lowercase letter.
- A number (0 – 9).
- A special character ($, !, @, #, etc.).
On Network On or Off Network - Call the IT Help Desk at 832.667.5600 and press 1. Follow the prompts to receive a link via text to your smartphone. Click the link in the text and enter your new password.
- If you haven’t already, you’ll
need to register your smartphone (work or personal) here: https://enroll.houstonmethodist.org/SecureAuth3/. We’ll never spam you. We’ll use your phone number to send you a code to reset your password.
For HMB Nurses, PCAs, Techs, RTs, Phlebotomists and Lab Staff
Specimen Scanning at HMB on Tuesday, July 20 Specimen Scanning launches at HMB on Tuesday, July 20 for nurses, PCAs, techs, respiratory therapists, phlebotomists and lab staff. This tool reduces the risk of specimen labeling errors, improving patient safety. Increased accuracy helps reduce lab processing turnaround times, so providers can make patient care decisions sooner than previously possible.
Training and support - LMS training: To prepare for this launch, please complete the LMS training that has been assigned to you (Epic Lab Specimen Collection & Barcode Scanning for Clinical Staff, course #1582031). The deadline for completing this training is Friday, July 16.
- Road shows: These will feature live demonstrations from Monday, July 12 through Monday, July 19, for day and night shifts.
- Survey: Look for a brief survey coming two weeks before the launch and three weeks after. Be sure to take a minute to complete these surveys to help us find ways to improve how we support you.
For more information, visit it.houstonmethodist.org/specimenscanning.
For Front Desk, Scheduling and Registration Staff and Others Using ABN Workflows
New Manual ABN Process
Effective Now The manual Advance Beneficiary Notice of Non-Coverage (ABN) process has changed, impacting some hospital outpatient departments and outpatient surgical services. Note: The automatic ABN workflow in Epic remains the same. The new manual process replaces the old Recondo application for determining medical necessity and to generate ABNs. This expanded manual process is helping to ensure compliance in determining medical necessity to generate an ABN. This occurs only when the automatic ABN workflow in Epic doesn’t trigger an ABN when one is needed. nThrive Knowledge Source will determine medical necessity based on Local Coverage Determination and National Coverage Determination.
For HMSL and HMTW Nurses
Dual Signatures Required for High-Risk Medication Rate ChangesAs a reminder, dual signatures are required for rate changes on select high-risk IV medications and dosage levels to ensure patient safety. This is for administration of drug therapies, regardless of pump integration. Epic will prompt for a dual signature before accepting the change (see screenshot below) when a rate change for identified medications is entered. Identified medications include: - Anticoagulants, IV: argatroban, bivalirudin, heparin
- Antithrombotic agents: alteplase (except for catheter clearance)
- Benzodiazepines, IV: lorazepam, midazolam
- Concentrated electrolytes: magnesium doses of 4 grams or greater
- Epidural and PCA pain management: fentanyl, HYDROmorPHONE, morphine
- HYPERtonic solutions: sodium chloride with concentrations greater than 0.9%
- Neuromuscular blocking agents infusions: cisatracurium, nimbex, rocuronium
- Prostacyclin, IV: epoprostenol (Flolan®) / (Veletri®); treprostinil (Remodulin®)
For more information, please refer to High Risk Medication guidelines in Policy Tech.
For All Providers
Physician Connect June NewsletterClick on image below for a copy of June's Physician Connect.
For All Providers and Clinicians Placing Orders
Name Change Alert: COVID-19 Qualitative RT-PCR
Effective NowTo clearly identify the method used for COVID-19 testing and provide a more universally accepted language for international travel, we’ve made the following name changes: Former name: COVID-19 qualitative PCR [LAB3555]
New name: COVID-19 qualitative RT-PCR [LAB3555] Former name: Respiratory pathogen panel with COVID-19 [LAB4212]
New name: Respiratory pathogen panel with COVID-19 RT-PCR [LAB4212]
For All Providers
Haiku/Canto Update Pop-Up Reminder
Starts Today
Starting today, if you’re not using Haiku/Canto 9.7 or later, you’ll receive this pop-up message when logging in. If you receive this message, be sure to update to the new version as soon as conveniently possible and/or before Sunday, Aug. 15 to continue access. For instructions, read the Update Haiku/Canto to the Latest Version tip sheet.
For All Providers
Electronic Prior Authorization Pilot Expands
HMSL and Remaining HMWB Inpatient Units The electronic prior authorization pilot has expanded to HMSL and remaining HMWB inpatient units. For these areas, patient discharge medications requiring prior authorization are now sent electronically through Epic, when orders are signed. Any payer correspondence will be managed by pharmacists through In Basket. For more information, review this tip sheet.
For All Providers and Pharmacists
New IllumiCare Smart Ribbon Apps
Coming Soon We're working on adding two new IllumiCare Smart Ribbon apps — geared to improve your efficiency.
Benchmarking app
Use the Benchmarking app to compare your per-admission spending with providers in your same specialty, on a DRG-adjusted basis. It highlights the difference and opportunities to improve. To find out more:
Resources app
The Resources app provides one-click access to clinical reference guides, relative to the patient you’re viewing. It also includes links to the HM Pharmacy Blue Book and the pain pocket card. For more information:
For videos and resources for other HM Smart Ribbon apps, go to this website.
Planned Downtimes or MaintenanceIf you experience issues during a planned maintenance, including missing computer icons or shared drives, please be patient and restart your computer. To ensure minimal impact, save your work often before and during any planned maintenance.
Thursday, July 1, 11 – 11:15 p.m. Due to network maintenance, Vidyo will experience a brief downtime. Any connections during this downtime will be dropped. To reconnect, log back into the app after the downtime window.
Saturday, July 3, 11 p.m. –
Sunday, July 4, 6 a.m. LMS won't be available due to maintenance.
ISE Network Maintenance – HMH Scurlock
Tuesday, July 6, 5 p.m. –
Wednesday, July 7, 4 a.m. To prepare, keep your systems and devices turned on and online, and save your work often during this time frame. Everyone will lose network connection to all business systems and medical devices for about three minutes during this time, but devices should reconnect automatically. If your devices don’t reconnect, please reboot. This interruption includes systems and devices like Vocera badges, Zebra smartphones with Rover, pneumatic tubes, air conditioning, MRIs, CTs, laptops, WOWs, desktops, printers and more.
Network Maintenance – HMCL and Remote Sites
Tuesday, July 6, 10 p.m. –
Wednesday, July 7, 2 a.m. Devices using HM wireless networks will experience a network interruption for up to one hour. When the maintenance is complete devices will automatically reconnect. This will impact all devices utilizing Wi-Fi including Methodist laptops, Cisco wireless phones, WOWs, medical equipment connected to wireless and guest access.
Tuesday, July 6, 10 p.m. – midnight
Thursday, July 8, 10 p.m. – midnight Be prepared for intermittent or no access. Follow your department’s standard downtime procedures.
Thursday, July 8, 10 p.m. – Friday, July 9, 2 a.m. OfficeExtend devices, used to connect to the HM network remotely, will be offline for this maintenance. Be sure to reboot your device after the downtime is complete.
Network Maintenance – HMH Fondren Brown
Thursday, July 8, 10 p.m. – Friday, July 9, 4 a.m. You may experience intermittent internet and application access slowness, lasting up to five minutes.
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