Trending in ITHM Mac Computers Required to Be on the Latest Version – 11.4 Reset Your Password On- or Off-Network Join Tech Tuesdays – HM's Weekly Microsoft Training
Security Matters- That Facebook “Like” Can Actually Hurt You and Help Hackers
- Protect Your Personal Computer
Launch AlertsEpic UpdatesMedical History List: Includes Congenital Heart Disease and Mental Health Disorder New DVT Risk Tool Option Beverage Preselection for Lung Transplant Patients Removing Disaster Documentation in Epic
For All Mac Users
HM Mac Computers Required to Be on the Latest Version – 11.4
Must Comply by Wednesday, July 14 In light of the current cybercriminal activity that has been taking place across our nation, HM IT Security is requiring all HM non-medical Mac computers to be updated to the latest version (11.4). Keeping all your devices on the latest updated version, helps keep HM and our patient and employee data safe. Any HM non-medical Mac devices not updated to 11.4 by Wednesday, July 14, 2021 are subject to removal from our network. For information on updating your device, click here.
For Everyone
Reset Your Password On- or Off-NetworkDid you know you can easily reset your password without speaking to a representative? To do so, call the IT Help Desk at 832.667.5600 and press 1, then follow the prompts to receive a link via text message. Click the link and enter your new password. Note: If you haven’t already registered your smartphone (work or personal) you’ll need to do that first by following these directions. Password Requirements –
Minimum of 10 Characters Your password must not include any part of your name or HM username and must include three of the following: - At least one uppercase letter.
- At least one lowercase letter.
- At least one number (0 – 9).
- At least one special character ($, !, @, #, etc.)
For Everyone
That Facebook “Like” Can Actually Hurt You and Help HackersAccording to WSJ.com, hackers are paying attention to clues from social media posts that can make you or HM vulnerable.
Sharing too much information allows cybercriminals to piece together a fake profile of you and use it to break into our network. For example, they may craft an email tailored to your interests to get you to click on a link. Or they may use your information to reach out to a colleague with a message like, “It’s your coworker’s birthday” to get them to click a link. CEO of SocialProof Security, Rachel Tobac, says it only takes 30 minutes of reviewing someone’s social media accounts to get the information she needs. One important tip to prevent HM from being targeted – don’t post your HM email address on any public forum or social media. Also, use different profile pictures on different platforms. This makes it more difficult for
artificial intelligence to run a profile-picture match to find your social media accounts and construct even more information on you.
For Everyone
Protect Your Personal Computer You can protect your personal home computer from a cyberattack by turning on a free firewall. For Microsoft users, turn on Microsoft Defender Firewall. Do this even if you already have another firewall on because it helps protect you from unauthorized access. To turn on Microsoft Defender Firewall: - Open Windows security settings by selecting the Start button > Settings > Update & Security > Windows Security and then Firewall & network
protection.
- Select a network profile.
- Under Microsoft Defender Firewall, switch the setting to On.
- For more details, click here.
For Mac users, a firewall can protect your computer when you’re connected to the internet or a network. For steps to turn on firewall protection, click
here.
For Everyone
HM’s Community Connect Launches at Seven Practices On Monday, HM’s Community Connect program successfully launched at seven HM-affiliated physician practices. Community Connect allows providers to purchase our best-in-class Epic EHR and practice management system to use in their practices, helping their providers and staff provide seamless patient care and transforming their care delivery process. Other practices are scheduled to launch in August and October, with future launches anticipated through 2022 and beyond. Congratulations to the IT teams who’ve worked diligently to make this a success!
For All IP Nurses
Medical History List Includes Congenital Heart Disease and Mental Health Disorder
Effective NowTo make it easier to find, congenital heart disease and mental health disorder were added to the medical history list in Epic, so you no longer have to search for these two items.
For All Providers and Nurses
New DVT Risk Tool Option The DVT Risk Tool now includes an option to order SCDs when selecting Patient currently has an active order for therapeutic anticoagulant or VTE prophylaxis with Risk Stratification, facilitating SCD placement. Note: If an SCD isn't appropriate, ordering clinicians can unselect or choose a contraindication.
For All Dieticians
Beverage Preselection for Lung Transplant Patients For lung transplant patients, carbonated beverages will now be preselected as a food to avoid, helping to prevent aspiration and reflux.
For All Inpatient Nurses
Removing Disaster Documentation in Epic
Effective Monday, June 21 Starting Monday, June 21, the Disaster Navigator, Disaster Acute Care and Disaster ICU flowsheets will be removed from Epic. These abbreviated disaster documentation tools were added to Epic in April 2020 to expedite inpatient charting during COVID-19. With this change, you'll need to resume using the detailed Admission Navigator, located under RN Navigators, as well as the Complex Assessment, Cares and Safety, Vital Signs and Restraints flowsheets. Previous requirements for frequency of documentation
will also resume on June 21.
Planned Downtimes or MaintenanceIf you experience issues during a planned maintenance, including missing computer icons or shared drives, please be patient and restart your computer. To ensure minimal impact, save your work often before and during any planned maintenance.
Radiology and Cardiology VPN Connection Systemwide
Thursday, June 17, 10 a.m. – noon (Siemens only) Vendors will lose VPN connections to radiology and cardiology Siemens systems and medical devices. IT-Radiology and IT-Cardiology can still remote in and provide support, if needed. Impacted devices should reconnect automatically.
Thursday, June 17, 10 p.m. –
Friday, June 18, 2 a.m. (community hospitals only) Wednesday, June 23, 10 p.m. – Thursday, June 24, 2 a.m. (HMH only) Guest Wi-Fi will be unavailable for preventive maintenance. If you’re using Guest Wi-Fi, be sure to save your work before 10 p.m. on the applicable date. Any device using Guest Wi-Fi will be affected, including: - All personal devices used by guests and/or patients
- Care.ai temperature devices
- Patient Engagement iPads but not Vidyo
- Amazon Alexa
- PatientTrak check-in stands
- Guest kiosks in Business Centers
When the downtime is complete, devices will automatically reconnect.
Saturday, June 19, 11 p.m. –
Sunday, June 20, 6 a.m. LMS won't be available due to maintenance.
Saturday, June 19, 6 p.m. – Sunday, June 20, 6 a.m. During this downtime, Pyxis Medstations will be in critical override to ensure access to medications while minimizing impact on bedside nurses. Patient and order updates will not be received from Epic, so temporary patients may be created for new admissions. Pharmacy IT and your local pharmacy will also coordinate additional downtimes away from heavy med pass times for each Medstation to apply the software update, starting Wednesday, June 23. Click here for more information.
HMH Walter Tower
(Floors 15 – 21)
Network Connection
Tuesday, June 22, 5 p.m. –
Wednesday, June 23, 4 a.m. To prepare, keep your systems and devices turned on and online, and save your work often during this time frame. Everyone will lose network connection to all business systems and medical devices for about three minutes during this time, but devices should reconnect automatically. If your devices don’t reconnect, please reboot. This interruption includes systems and devices like Vocera badges, Zebra smartphones with Rover, pneumatic tubes, air conditioning, MRIs, CTs, laptops, WOWs, desktops, printers and more.
Tuesday, June 22, 10 p.m. – midnight
Thursday, June 24, 10 p.m. – midnight Be prepared for intermittent or no access. Follow your department’s standard downtime procedures.
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